11 Replies
Midi Prefix
Emily Burnett

Hello Alistair,

You want to make sure that you are using the image quality settings as described in this article.


That's pretty un-helpful, they actually stated they had done that already.

The fact is, having full control over compression of image files is not (yet!) a feature of Storyline. I have submitted a feature request, as I suggest everyone who owns the program does.

Becca Levan

Thanks for reaching out, Connie! I'm sorry to hear you're hitting this roadblock.

I’d love it if you could share more about what compression methods you’ve tried and what issue you see with your image, so I can help point you in the right direction.

In the meantime, here's info on the quality settings in Storyline's Publish window that allows you to set the compression rates:

✏️ Note: Image compression only applies to JPG files.

If I'm missing the mark here, let me know, and I'm happy to continue working on this with you!

Becca Levan

Hello QA, and welcome to E-Learning Heroes!

With your permission, I'd love it if we could take a look at your project file (even just a single slide with your image) to investigate what's happening. 

I've opened a case on your behalf, and you should've received an email including an upload link. Feel free to send your file, and someone will reach out shortly after!

Connie May

Yes I will send you a copy of the slide and the image.

Connie May
Instructional Designer

PharmOut Pty Ltd - an ISO 9001 certified company
Unit 10 / 24 Lakeside Drive, Burwood East, VIC, 3151
Ph. +61 3 9887 6412 | Mobile. +61 439 388 864


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Becca Levan

Hello again, Connie!

I don't see that we received a file from you yet, so let me know if you have a case number, and I'll take another look. Feel free to share it here if you haven't sent it over yet, and we will reach out to help shortly after!

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