Having major issues with image compression on images within my presentation. I have set the image quality to full within the publish settings but the compression is still way to high.
Is there any settings I am missing, import or export otherwise that could improve this?
That's pretty un-helpful, they actually stated they had done that already.
The fact is, having full control over compression of image files is not (yet!) a feature of Storyline. I have submitted a feature request, as I suggest everyone who owns the program does.
Having great difficulty with Storyline compressing a file no matter what we do - or how we upload. what's the go? Was this issue on compression ever fixed? Or is it still an issue in Storyline?
Thanks for reaching out, Connie! I'm sorry to hear you're hitting this roadblock.
I’d love it if you could share more about what compression methods you’ve tried and what issue you see with your image, so I can help point you in the right direction.
In the meantime, here's info on the quality settings in Storyline's Publish window that allows you to set the compression rates:
I'll see if editing the player works but otherwise it is definitely an accepted file type (JPG) although I tried high resolution PNG, JPG, and even EMF. All blurred. Despite being crystal clear everywhere else. Will let you know. Also submitting a case.
With your permission, I'd love it if we could take a look at your project file (even just a single slide with your image) to investigate what's happening.
I've opened a case on your behalf, and you should've received an email including an upload link. Feel free to send your file, and someone will reach out shortly after!
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I don't see that we received a file from you yet, so let me know if you have a case number, and I'll take another look. Feel free to share it here if you haven't sent it over yet, and we will reach out to help shortly after!
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11 Replies
Hello Alistair,
You want to make sure that you are using the image quality settings as described in this article.
Thanks Midi for sharing that and submitting the feature request.
Having great difficulty with Storyline compressing a file no matter what we do - or how we upload. what's the go? Was this issue on compression ever fixed? Or is it still an issue in Storyline?
Thanks for reaching out, Connie! I'm sorry to hear you're hitting this roadblock.
I’d love it if you could share more about what compression methods you’ve tried and what issue you see with your image, so I can help point you in the right direction.
In the meantime, here's info on the quality settings in Storyline's Publish window that allows you to set the compression rates:
✏️ Note: Image compression only applies to JPG files.
If I'm missing the mark here, let me know, and I'm happy to continue working on this with you!
I'll see if editing the player works but otherwise it is definitely an accepted file type (JPG) although I tried high resolution PNG, JPG, and even EMF. All blurred. Despite being crystal clear everywhere else. Will let you know. Also submitting a case.
I'd be happy to take a look, Connie. I do not see a support case for you at this time, so if you have a case number, I'll take another peek.
If you have not submitted it yet, you can send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
It is happening to me only with the modern player, with the classic player + optimal size option the images are better seen.
Hello QA, and welcome to E-Learning Heroes!
With your permission, I'd love it if we could take a look at your project file (even just a single slide with your image) to investigate what's happening.
I've opened a case on your behalf, and you should've received an email including an upload link. Feel free to send your file, and someone will reach out shortly after!
Yes I will send you a copy of the slide and the image.
Connie May
Instructional Designer
PharmOut Pty Ltd - an ISO 9001 certified company
Unit 10 / 24 Lakeside Drive, Burwood East, VIC, 3151
Ph. +61 3 9887 6412 | Mobile. +61 439 388 864
www.pharmout.net
[PharmOut]
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[Did you know? PharmOut has been assisting governments with pandemic preparedness since 2018.]
The information contained in this email communication may be confidential. You should only read, disclose, re-transmit, copy, distribute, act in reliance on or commercialise the information if you are authorised to do so. If you are not the intended recipient of this email communication, please notify us immediately by email or reply by email direct to the sender and then destroy any electronic or paper copy of this message. Any views expressed in this email communication are those of the individual sender, except where the sender specifically states them to be the views of a member of PharmOut. PharmOut does not represent, warrant or guarantee that the integrity of this communication has been maintained nor that the communication is free of errors, virus or interference.
Hello again, Connie!
I don't see that we received a file from you yet, so let me know if you have a case number, and I'll take another look. Feel free to share it here if you haven't sent it over yet, and we will reach out to help shortly after!
Also, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.