Import PowerPoint

Oct 24, 2018

Is anyone else not able to import from PowerPoint? I cannot even import the practice slides from articulate it always fails. 

21 Replies
Katie Riggio

Thanks for those extra details, Shannon!

I have a hunch the solutions in this article might do the trick: Failed to Import PowerPoint Presentation. If you're still at this roadblock after, could you reinstall your local version of Office 365 to see if that helps?

Let us know if you need a hand – we're standing by!

Bridget Brown

I did EVERY.  SINGLE.  ITEM. in the "Failed to Import PowerPoint Presentation post.  I still can't get Storyline to import files and now both PowerPoint & Storyline balk at me everytime I go to open them because I am running as administrator.  This is an issue because I am literally doing a project where I am taking PPT slides and putting them into Storyline.  Any suggestions??

Ren Gomez

Hi Bridget,

I'm so sorry to hear you're unable to import your PowerPoint presentation even after going through all the items in the article mentioned!

Let us lend you a hand. I've opened a case on your behalf with our support engineers and would like for us to review and help troubleshoot. Feel free to upload your PowerPoint file to the link below, and we'll get back to you once we're done testing!
Leslie McKerchie

Hi Amy,

I cannot speak for Bridget, but it doesn't look like we received a file from her so I do not have an update on what she was running into.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Billi Switalski

I am having a simliar issue...unable to import PPT to Storyline. I'm on Articulate 360 and have the latest version. The ppt file is stored on the local machine. When importing the slides appear and I can click "Import". The import begins and when complete, only the NOTES from the PPT import, nothing else.

Any ideas/suggestions? :-)

Ren Gomez

Hi Billi,

If you've gone through the article mentioned above on possible reasons why PowerPoint failed to Import, and are still running into issues importing your PowerPoint file, feel free to share it with a support engineer. They can take a closer look to see what is causing the issue!

Katie Riggio

Hi Zahra,

Thanks for those clues. I'm happy to investigate this with you!

Quick ThoughtStoryline 360 works with PowerPoint 2010-2019 (32-bit and 64-bit) and Office 365 (desktop apps only), but it isn't compatible with:

    • Office 365 web apps
    • Office 365 mobile apps
    • Click-to-run versions of Office 2010

Is your version of PowerPoint installed on your local computer? If that checks out, are you comfortable with sharing the PowerPoint file for testing? Use this upload link to share it privately.

We'll run through the import process and let you know what we find!

Jane B

Hi, Alyssa and Heroes!

I've had this problem intermittently, and finally was able to narrow it down to this: If I have too many applications open (especially if they are Office apps), import will fail regardless of how big or complex my PPT file is. Without changing anything and without restarting Articulate 360, but shutting down a few open apps (this time it was Excel and Word), import starts working.

So in my case the problem appears to be about available working memory.

(FYI I have the latest version of Articulate 360 and Office 365 - both updated yesterday.)

Could you add this as a potential solution in your article about this problem - if all else fails, close other apps? 

Thanks!
Jane

Steven Benassi

Hi Greg!

Sorry to hear you're having issues importing PowerPoint content into Storyline!

I see that you've opened a support case that's been received by our senior support engineers. You're in excellent hands working one-on-one with them and they should be getting in touch with you shortly!

We can continue troubleshooting through your case to keep all information in one spot.