Some of our courses have the input check box that the employees have to check to move to the next slide. We are having an issue in the learning management system where the program will not let them check the box so in essence not completing the course. Has this issue ever come up with articulate storyline?
I'm sorry to hear that you're experiencing this issue and I'm happy to help troubleshoot. I have a few clarifying questions to start.
Which LMS are you using?
Have you tried testing your course in SCORM Cloud? If the course works correctly in SCORM cloud, then I suggest that you reach out to your LMS provider to troubleshoot the issue. They'll know how best to help with LMS-specific problems.
If it doesn’t work in SCORM cloud, that indicates the issue lies within your project. I'd be happy to test it out if you upload it here or share it privately in a support case!
I just wanted to check-in. I'm not seeing a case record on our end. Do you have confirmation of your case with a case number? I'd be happy to double-check that for you.
If you're not seeing any confirmation of a case, please let me know, and I'd be happy to open a Support Case on your behalf!
4 Replies
Hi Lee, and thanks for reaching out!
I'm sorry to hear that you're experiencing this issue and I'm happy to help troubleshoot. I have a few clarifying questions to start.
I submitted a case on it.
Hi Lee,
I just wanted to check-in. I'm not seeing a case record on our end. Do you have confirmation of your case with a case number? I'd be happy to double-check that for you.
If you're not seeing any confirmation of a case, please let me know, and I'd be happy to open a Support Case on your behalf!
Have a great afternoon! ☀️
Yes I submitted a case.