Insert Screen Recording is capturing outside the red window?

Aug 26, 2021

I have completed quite a few recordings so far and all have worked quite well. I recently upgraded to Windows 10 and just tried to initiate a new screen recording and AS3 is recording my entire screen, instead of just inside the red recording window. I looked in the support material and have already un-installed and re-installed the software on my computer. I tried recording again today and am experiencing the same issue. I have attached a screenshot of the error. 

Please advise how to proceed to correct this.

2 Replies
Lauren Connelly

Hello Jody!

Sorry, you're running into this issue! We should be able to fix it by adjusting the DPI settings.

Here's how to switch to 96 DPI:

  1. Right-click your desktop and select Display settings.
  2. Click the Display tab in the upper left corner of the window that appears.
  3. Under Scale and layout, select 100% from the drop-down list.

You may be prompted to restart your computer for the change to take effect.

If that doesn't do the trick, I'd recommend recording your screen without an external monitor attached.