Internet Connectivity - Problems with SCORM Cloud

Mar 05, 2014

Neil Chandarana
By Neil Chandarana

Hi There, 

When I start a scorm course, the scorn player tries to reload the last state from the LRS (Where I finished the course at the last time, what were the values of the variables, etc.) 
 
If some kind of internet connection error occurs during this request, the scorm player simply restarts the course from the beginning. If I click on NEXT here, then the player tries to store the current state to the LRS. If the internet connection is back at this time, then it will store the current - empty - state to the LRS, so all of my previous progress will be lost!

Does anyone know why this happens and any ideas as to how to resolve it. 

Many Thanks

Neil Chandarana:

11 Replies
Ashley Terwilliger-Pollard
10 years ago03/05/14 at 1:51 pm (UTC)

Hi Neil,

I can't say that I've seen that behavior before, but I'm wondering if you've looked into this method here to let the user know that their connection has been lost and after enabling this feature, users will be alerted that their data cannot be committed to the LMS if an error occurs when the content is attempting to save their data to the LMS.

Ashley Terwilliger-Pollard
10 years ago03/06/14 at 7:21 am (UTC)

Hi Neil,

I checked in with a colleague of mine for a bit further explanation. When a learner resumes a course that has been suspended previously, we ask the LMS to send us suspend_data that tells us where the learner left off on their previous attempt.  If the LMS is unable to send us this suspend data for some reason, we will assume that the learner is starting over from scratch, and yes, we will definitely send new suspend_data to them LMS at the end of the learner's second attempt, and this suspend_data will overwrite the original suspend_data.  This is by design, and there is no workaround that will cause us to *not* send new suspend_data to the LMS. If you'd like to see something to prevent that behavior I'd ask that you share your thoughts in the form of a feature request with our development team. 

Katie Noake
almost 7 years ago05/18/17 at 3:50 pm (UTC)

Hi Ashley,

Thanks for getting back to me.

We have exactly the same issue as Neil described above. With Tin Can the course communicates with the LRS. When the course sends a request to the LRS asking for the stored state, if some reason there is a connection error and the course does not get the response from the LRS, the user is taken back to the start of the course. If the user then presses 'Next', their new progress is stored.

When the course player asks for the state, we would like the player to only accept the response as valid if it has HTTP status 200 OK or 404 Not Found. If there is any other HTTP response status and therefore an error, we would like the course to ask for the data again.

We have a long course and this is a common issue for our users, do you know if there is a way for us to make the course perform a get request on the state more than once?

Thanks,

Katie

Kelly Auner
over 1 year ago11/07/22 at 2:40 pm (UTC)

Hi, everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 69, we’ve included important fixes and new features.

One of the enhancements we've included is:

Notify learners when they lose their internet connection so they don't lose their progress.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

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