Issue playing courses with video on Mac OS Ventura with Safari

Mar 15, 2023


We are facing an issue with courses not loading in Safari on Mac.  No issue with Chrome or Firefox on macOS, only Safari. 

is anyone facing the same issue.

6 Replies
Kelly Auner

Hi Rajendra,

Thanks for reaching out!

I'm sorry to hear you're also hitting this snag. We are currently looking at this issue with Mac Safari. Our initial tests show it is not happening on the latest Storyline 360, Build 3.73.29904.0.

If you're not running the latest version yet, please update Storyline to see if it helps. If the issue persists, I'd like to connect you with one of our Support Engineers so we can investigate further. You can reach them, here!

John Morgan

Hello everyone!

Good news! Today, we just released Storyline 360 Update 74 (Build 3.74.30180.0) which included the fix for the bug where courses with video randomly crash on Mac Ventura and Safari.

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app!

If you have additional questions, don't hesitate to reach out in this discussion or in a support case.