Links to web pages not working

Aug 22, 2013

I have a slide in Storyline with 4 links to pages on our company's intranet (in SharePoint). The triggers to "Jump to URL/File: http://xxx" are on nearly transparent rectangles over each picture. None of the links work when it is published. The mouse pointer turns to a hand when you hover over one of the pictures indicating there is a hyperlink, but when you click, nothing happens. Here's a picture of the slide. Any ideas? Thanks!

(P.S.) The owner of this project wants it this way and not in a Resources tab.)

33 Replies
Leslie McKerchie

Hey Stephanie - I can certainly try to assist. Here is our documentation for hyperlinks in Storyline 2.

I did a brief test and my hyperlink seems to be working as expected. You can check it out here as I just used the link you shared above.

I have seen mixed security cause issue for users, so if your course is https, you may want to be sure that your hyperlink is as well.

If you have a .story file you'd like me to take a look at, feel free to share.

Stephanie Rideout

Hi Leslie,

Thank you for your help on that. I guess where I'm having problems is the publishing portion as I followed the proper steps to add the hyperlink. You mentioned that I may be linking to a server; unfortunately, I'm fairly new to this and I don't know what that means or how to avoid the issue. When I publish the project, I save it to one of our organization's shared drives - could this be the issue? I have attached a photo of the "publish" page.



Leslie McKerchie

Ah, that could certainly be the issue Stephanie. We recommend saving to a local drive and you want to be sure that you are uploading the content to it's intended environment post publish. Looks like you are publishing to the web, so be sure you are uploading the zipped published output.

Here is our documentation for Storyline 1.

You are welcome to test via Tempshare as I did in your support case if you wish.

Leslie McKerchie

Hi Alex, and welcome to E-Learning Heroes. 😊

I appreciate you reaching out and sharing what you would like help with, and we'd be happy to help.

  • Can you share more information about where you are publishing and hosting your courses?

I want to look at your project file to investigate what's happening with your permission. You can share it publicly here or upload it to me privately. I'll delete it when troubleshooting is complete.