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OperationsTrain's avatar
OperationsTrain
Community Member
4 years ago

Mic issues with Storyline?

Anyone else having issues with Storyline recording audio very fainly since the last Articulate update?

3 Replies

  • Hello, Operations.

    Thank you for reaching out!

    I'm sorry to hear you're experiencing issues recording your audio! 

    Do you have another microphone or headset you could try, to rule out device issues?

    If you're noticing the audio volume much lower in Storyline, but the same in other applications, then it might be a good idea to try a repair:
    If a repair doesn't solve it, I encourage you to connect with one of our support engineers through a case. 
    • SaraBooker's avatar
      SaraBooker
      Community Member

      Hopping on this thread because this has been on ongoing issue for our team, regardless of whose equipment we use. Are there recommended specifications for microphones that would work best with this platform?