13 Replies
Leslie McKerchie

Hello Faizan,

Thanks for reaching out and letting us know what you are experiencing as well.

We do have an open issue for both SL360 and SL3 when the course is upgraded from SL1.

The workaround listed:

  • Articulate Player color schemes > toggle it from default to another color scheme > then back to default to get the player buttons to appear.

I'm adding this conversation to the report as we continue to track and investigate. This will also allow us to share any updates with you here.

Leslie McKerchie

Hello Hy and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing that you are running into an issue with this as well. This is still an open issue with our team and this conversation is linked so that we can share any updates with you here.

Was your project upgraded from Storyline 1 to Storyline 360?

You mentioned changing colors. Was that when trying the workaround: Articulate Player color schemes, and toggle it from default to another color scheme, then back to get the player features to appear. 

Ren Gomez

Hi Jason,

Thanks for sharing your experience. To confirm, was your project also upgraded from Storyline 1? If so, you may still be running into these issues when updating your course.

If the above-mentioned workarounds don't help, feel free to share your .story file with our support team, and they can offer some 1-1 help!