New Time update has messed my project up

Apr 12, 2023

Hi,

I am currently working on a project with lot of jumping on the timeline. The triggers which previously worked for "Jump to time" on the timeline now are broken after the last update. It won't let me change the times. All my previous triggers now show jump to time 0 minutes, 0 seconds and changing them doesn't work. It is just stuck at 0:0.

Anyone else having this issue. I am on a time crunch and this is really causing headaches.

edit: Seems like the times work on main timeline, but editing any times on layers doesn't work. Reverting to an older update until this is fixed.

https://360.articulate.com/review/content/605ca5e4-3fce-4bab-b7f3-6fad7316afa7/review

Thanks,

Andrew

1 Reply

Luciana Piazza
Staff

1 year ago04/13/23 at 3:10 pm (UTC)

Hi Andrew,

Thanks so much for reaching out. I'm sorry to hear you're having issues with your Jump-to-Time Triggers functioning properly within your layers. I totally understand your frustration!

In order to better assist, I have a few questions:

What update of Storyline are you currently using? Originally, were you working with our latest update (Build 3.74.30180.0)?
Are you experiencing this issue on all layers? I understand you said it didn't work on layers but wanted to confirm.
Have you tried importing your project into a new .story file? I'd like to send along this article that walks through troubleshooting steps to fix unexpected or erratic behavior.

Thanks for sending along a screen recording of what you're experiencing in your original post. If you are still running into this issue, I'd like to test your file out on my end. Feel free to send along the .story file in this thread or privately in a support case so we can take a closer look!