Orientation Issue for mobile

Oct 03, 2022

Hello guys,

Just recently ran into an orientation problem for a mobile course. I want the course designed inside Storyline to open strictly in landscape mode on mobile(I have set it up to do so as seen on the attached screenshot) but once the course is added to the LMS, the screen gets stuck in the rotate your phone prompt even though I have rotated it to landscape. What could be the issue?

4 Replies
Joe Tansengco

Hi Angela,

Thanks for reaching out! 

Have you tried testing your course in SCORM Cloud to see if the behavior is specific to your LMS? If you are able to replicate the behavior in SCORM Cloud, would you be willing to upload a copy of your course here or in private through a support case so we can take a closer look at what's happening? 

Looking forward to hearing from you! 

Joe Tansengco

Hi Angela,

Thanks for sharing your project with me. Here are the results when I tested your course on my end using an iOS device running the latest available software: 

Since the issue appears to be isolated to the device that you're using to test the course, try testing the behavior on a different device to see if you'll get a different result. Here are the recommended system requirements for viewing Storyline 360 courses on mobile devices for your reference. If you need additional assistance, please don't hesitate to reach out to our support team here