While building a Story file I am importing a picture (.PNG) and when it appears in the slide, it looks much different that the actual file, almost desaturated. It should be noted that this is NOT happening with all pictures, just a few. Any insight would be incredibly helpful!
Hello Christian! Thanks for sharing your image and screenshot.
I saw the same effect when I inserted your image into a Storyline 360 slide. For comparison, I inserted another .jpg image and did not see the desaturation.
I compared the properties of the 2 images, and I found only these differences:
Yours: Shot 1/8 sec. f/13 50mm
Mine: Shot 1/400 sec. f/3.6 19.1mm
Do you see the same difference in properties between your images that work and those that don't?
I'm not an image expert, so I'm going to bring this behavior up with my team to determine what's happening here.
Thanks for the update. Unfortunately the pictures I am using have a wide variety of shot settings. The crazy thing is that some of the pictures from the same shoot show up fine.
Also, to rule out a problem with the picture itself, I imported it into a standard Powerpoint and it imports correctly. It seems to be specific to Storyline.
Hey Christian. We discovered that too...the image looked great in Photos and PowerPoint, but Storyline was picking up something strange.
We're going to investigate why.
In the meantime, I've recorded a quick Peek screencast with a possible workaround for you. I saved a copy of the photo from my Photos application in Windows. Inserting the copied file maintained the integrity of the image.
Hello Christian! Thanks for reaching back and out and sorry to hear that you're still having difficulty with this. I do not have an update to share at this time, but Crystal did share the details with the team to investigate. This article explains how we tackle these bugs.
Sorry to hear that Christian. Can you share some additional images for us to take a look? I do not have an update and we've not seen this reported by others.
Sorry to hear that you ran into a similar issue. Would you be willing to share your image and Storyline 360 project files so we can revisit the saturation issue discussed in this thread? We haven't seen any new reports of this issue from other users, so I'd like to test if this is something we will be able to constantly replicate.
13 Replies
Hello Christian! Thanks for sharing your image and screenshot.
I saw the same effect when I inserted your image into a Storyline 360 slide. For comparison, I inserted another .jpg image and did not see the desaturation.
I compared the properties of the 2 images, and I found only these differences:
Do you see the same difference in properties between your images that work and those that don't?
I'm not an image expert, so I'm going to bring this behavior up with my team to determine what's happening here.
I'll update this discussion as soon as I can!
Hi Crystal!
Thanks for the update. Unfortunately the pictures I am using have a wide variety of shot settings. The crazy thing is that some of the pictures from the same shoot show up fine.
Also, to rule out a problem with the picture itself, I imported it into a standard Powerpoint and it imports correctly. It seems to be specific to Storyline.
Hey Christian. We discovered that too...the image looked great in Photos and PowerPoint, but Storyline was picking up something strange.
We're going to investigate why.
In the meantime, I've recorded a quick Peek screencast with a possible workaround for you. I saved a copy of the photo from my Photos application in Windows. Inserting the copied file maintained the integrity of the image.
I hope that helps as an interim fix!
Thanks for the quick reply. I will try the workaround going so my peppers look good in the course. I look forward to the update!
Although not ideal, the workaround worked for me. My peppers are brilliant again!
Nobody wants a dull pepper. 😉
Thanks for hanging in there!
Bump. Is there an update to this issue? I still cannot get the pictures to import correctly.
Hello Christian! Thanks for reaching back and out and sorry to hear that you're still having difficulty with this. I do not have an update to share at this time, but Crystal did share the details with the team to investigate. This article explains how we tackle these bugs.
The workaround that Crystal mentioned no longer works and I am back having my pictures desaturated by Storyline.
Sorry to hear that Christian. Can you share some additional images for us to take a look? I do not have an update and we've not seen this reported by others.
Hi Christian,
Good news! We fixed the issue where some .jpg images appear to lose color saturation when inserted.
Here's how to install the latest Storyline 360 update to see all the recent enhancements and fixes.
If the problem reappears, please connect with our team, or share a screen recording here, and we'll be happy to help!
I've just experienced this issue with the latest version of Storyline 360 installed.
The workaround of saving a copy still worked in my case but wanted to flag up that this is not completely resolved.
Hi Annabelle,
Sorry to hear that you ran into a similar issue. Would you be willing to share your image and Storyline 360 project files so we can revisit the saturation issue discussed in this thread? We haven't seen any new reports of this issue from other users, so I'd like to test if this is something we will be able to constantly replicate.