Hi, I am hoping someone can help me figure out how to fix the random characters that are showing in the Playback speed selection text window inside the video player. I have two of the same courses, one is in English which shows fine but the one in Spanish is showing random characters in the selection window. I am using the SL version of August 23, 2022 v 3.67.28569.0
I'm sorry you're having this issue with those extra characters in the player menu! We would love to troubleshoot this for you! Would you be willing to share your file here or with our support engineers privately in a support case?
Actually, John! I was able to get it fix and text showing correctly in Spanish by installing the latest version of Storyline October 6, 2022 v 3.68.28887.0
Thanks for reaching out and sharing that screenshot! Sorry to hear you are also having issues with extra characters appearing in your playback speed menu! I'd be happy to help you troubleshoot this!
Would you be willing to share your file here in the discussion or privately through a support case? It would be helpful to test the course on our end to see if we can reproduce the behavior. We'll delete it from our system once troubleshooting is complete!
6 Replies
Hi Salvador,
I'm sorry you're having this issue with those extra characters in the player menu! We would love to troubleshoot this for you! Would you be willing to share your file here or with our support engineers privately in a support case?
Thanks for reaching out!
Yes I can share the storyline file with the support team, thanks!
Actually, John! I was able to get it fix and text showing correctly in Spanish by installing the latest version of Storyline October 6, 2022 v 3.68.28887.0
Tnx!
Hi, Salvador!
That is excellent news!! Easy fixes are the best! If there's anything else you need, please let us know!
Hi John!
Unfortunately I am having the same issue. This is my current Storyline version: April 18, 2023 3.75.30269.0.
Do you have an idea how I could fix that?
Hi Lisa!
Thanks for reaching out and sharing that screenshot! Sorry to hear you are also having issues with extra characters appearing in your playback speed menu! I'd be happy to help you troubleshoot this!
Would you be willing to share your file here in the discussion or privately through a support case? It would be helpful to test the course on our end to see if we can reproduce the behavior. We'll delete it from our system once troubleshooting is complete!
Looking forward to hearing from you!