20 Replies
Eileen Fernandez-Parker

It is gone again, and now I cannot uninstall Studio 360.  Each time I try it says, "Please close running instances of Studio 360 before continuing."

There are no instances open.  I've closed absolutely everything on the computer.

I'm beyond frustrated.  I've had zero success with this program from Peek to Storyline.

Eileen

Lauren Connelly

Hi Eileen!

I'm happy to help to make sure the Articulate Tab shows up in PowerPoint!

I've created a short screen recording listing out the steps, but I'll also list them below:

  • Open PowerPoint.
  • Choose Options on the left banner.
  • Select Add-ins on the left side of the PowerPoint Options pop up.
  • In the Manage section, select COM Add-ins in the dropdown. Click Go.
  • A pop up with all possible PowerPoint add-ins will appear. Make sure Articulate.Presenter.lpc is checked, and then click OK.

Please keep us updated if you run into any snags!

Katie Riggio

Hi there, Patrice!

So sorry you hit a snag with the add-in. You did the right thing by opening a case with our Support Engineers!

I'll share the fix publicly in case there are others who find this conversation: Installing a supported version of Microsoft PowerPoint should do the trick.

Studio 360 supports these versions 🔧

  • Microsoft Office 365 (desktop apps only)
  • PowerPoint 2019 (32-bit or 64-bit)
  • PowerPoint 2016 (32-bit or 64-bit)
  • PowerPoint 2013 (32-bit or 64-bit)
  • PowerPoint 2010 (32-bit or 64-bit)
Leslie McKerchie

Hi Melanie,

Thanks for reaching out and sharing what you are experiencing.

Do you have any disabled items in PowerPoint?

This is covered in steps 1-4 in this article:

You'll need administrative privileges to enable PowerPoint add-ins. You may need to ask your IT staff for assistance.

  1. In PowerPoint, go to the File tab on the ribbon and click Options.
  2. Select the Add-Ins tab on the left side of the window that appears.
  3. From the Manage drop-down at the bottom of the window, select Disabled Items and click Go.
  4. If anything is disabled, select it and click the Enable button.
Laura Stark

Hi. I have a trial version of Articulate 360. I am hitting the issue where I can't access the content library from ppt. I see the articulate tab in PPT (2016 version), but I cannot access the content library.  I checked the steps above from Lauren Connolly, and that all checked out correctly. Also, I have no disabled items. I uninstalled and reinstalled Studio 360. I still cannot access content library. When I select something, like insert character, nothing happens. So I mouse around, and clicked the Articulate.Presenter.Ipc that popped up, and I get a couple of script error messages (First one: syntax error, char 4498, https://support.office.com/socbundles/support?v=yuxJeASk0aMDZnfyCIa8WI9yh-juNwsNt4gUSger5lQ1. I click yes to continue to run the script. Then I get a "occe' is unidentified error, char: 1652, https://support.office.com/socbundles/article?v=Prn87GNzDCZCaSWAPejfVyQMv4rHdX35goVdKB4jlV81 . I click yes to continue, and these just cycle through 2 more times.  Any ideas ? Is this because I am on the trial license? Thank you!!!

Lauren Connelly

Hi Laura!

Thank you for sharing these detailed steps with us! I'm sorry that none of them lead to a fix. I see that you've reached out to our Support Engineers, and my teammate, Jose, is helping! I'll follow the case to see what the solution is. Thank you for your continued help in troubleshooting this issue.

Leslie McKerchie

Hi Larry,

Thanks for reaching out and sharing what you are experiencing with your Presenter 360 software and Office 365.

Do you have Office 365 installed on your desktop?

  • Articulate Studio 360 works with Microsoft Office 365 (desktop apps only). Studio 360 doesn't work with:
    • Office 365 web apps
    • Office 365 mobile apps

If you already have Office 365 installed on your desktop, this article may help you troubleshoot getting the add-in working correctly.

Leslie McKerchie

Thanks for confirming your software is installed locally, Larry. The Articulate Add-in is specific to Presenter 360.

I think a step-back may be beneficial to understand what you are experiencing.

  • Can you share what you are doing in Storyline 360?
  • What is it that worked last year that you're having difficulty with now?
  • Do you need to import a PowerPoint file into your project?
    • If so, then with your permission, I'd like to take a look at your .ppt file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Sarra Reichwald

Hello, 

This is happening for me too. I don't think I've ever had the Articulate Add In on powerpoint but am finding a need for it now. I have followed the directions from the link above. 

File > Options > Add Ins > Disabled Items / Go > "There are no disabled items." 

Then...

Trust Center > Trust Center Settings > Add-ins > there was no check mark on the "Disable All Application Add-ins" 

Please advise. Any assistance is appreciated. 

Joe Tansengco

Hi Sarra,

Since it may be your first time using Presenter 360, I'd like to ask a few questions to help clarify your experience:

Additionally, if you've also covered everything that is listed in this support article, don't hesitate to reach out to our support team so we can take a look at your installation to figure out what's going on.