Project won't save - Storyline 2

Getting a different error nearly every time.

Cannot access part because parent package was closed.

Cannot access a closed stream

Store must be open for this operation.

What gives? I can't re-save it as a new file. I'm screwed. About to lose half a day of work here. Any help? We've had this for less than a week, and never had (major) issues with Storyline 1, like this. Saving on C drive. Windows 7. 

Please get back to me asap.

187 Replies
Justin Grenier

Darryl, we've had a small group of users report this behavior in Storyline 2.

We're trying to get to the bottom of the problem, and there are a few common themes that we've noticed thus far:

  • The problem seems to happen more often with project files that have been upgraded from SL1 to SL2 than with files that have been created from scratch in SL2.  Can you confirm this?
  • The problem seems to happen more often with project files that contain videos (even unused Screen Recordings) than with project files that contain no videos.  Can you confirm this?
  • When the problem occurs within a given project on a given machine, it seems that the specific machine is forever unable to perform a Save, Save As, or Import against the project in question.  However, when moved to another machine, the file may perform normally.  Can you confirm this?
  • This Knowledge Base Article doesn't seem to help.  Can you confirm this?

If the above is confirmed (or even if it's not, for that matter), we'd love it if you could send us 3 things:

  1. The SL2 .story project file that is giving you problems.
  2. The backed-up SL1 .story project file before it was upgraded to SL2.
  3. A set of Storyline 2 Error Logs.

We look forward to hearing from you.  Thanks!

Ashley Terwilliger

Hi Bud,

As Justin mentioned above, we've had some users who experienced this and our team is taking a deeper look into the behavior. Did you review the other questions Justin mentioned and look into gathering those three items to share with our support team? You can send them along here so that we can take a better look at what is happening. 

Ashley Terwilliger

Hi Danielle,

I'm sorry to hear that you've encountered this too, and I'd like to look in on the ticket you mentioned filing. Did you use the link here to submit a case? You would have received a confirmation email from Support@articulate.com with a case number. If you saw the message in  Storyline that something went wrong, and you could send the error report - that goes to our QA team for review and tracking of issues with Storyline but doesn't have the same set up as getting back to you about what happened. 

Have you already looked into conducting the repair? 

georgina cuttance

Also happening to me  a lot!

I'm losing 10 hours a week to lost files, despite the fact that i'm saving regularly.

We have 2 users at my company experiencing this possibly more. If i send the 3 items along will you guarantee someone will look ta my files and reply?  thanks.

We have another 6 or so people assessing this SW for an upgrade from articulate.; I've just told them to hold off on purchasing; suggesting SW that doesn't t save isn't going to paint me in a very good light.

Simon Blackmore

I'm having the same problem with a module that contains videos.

This is completely unacceptable. If i save the file to a network drive it seems ok, if i try and save it to my local hard drive (which is what we are told to do) it just hangs. However, i'm very reluctant to spend time updating the module only to find it corrupts the whole thing and i lose weeks of work.

My client is expecting this module completed and delivered to them by the end of next!

 

 

Simon Blackmore

Hi Michael

Not had a response or any assistance from Articulate so far.

My project is currently behaving itself, however, my faith in Storyline 2 is waning fast.

I'm saving my project every 5 or 10 minutes (or if I do something significant) and I have a couple of back ups just to be on the safe side in case it becomes corrupted.

Best wishes

Simon

Leslie McKerchie

Hi Simon! 

I was attempting to follow up on your case, but I am still not seeing one for you.

Michael - this is something that our support team, engineers and QA teams are working to understand. It has not been something that there is a 'generic' fix for and you are welcome to work with support on this as well.

Ashley Terwilliger

Hi Simon,

I see that you shared that screen, but I am not able to find a case associated with your name. Could it be under a different name or different email address? You would have received a confirmation email from Support@articulate.com and you'd want to check your junk/spam folder for it. If for some reason you didn't receive the email, it seems the case submission did not go through - and it may be easier to email the information to the aforementioned email address directly as that will generate a new case.