Publish/Preview not working

it is attached.

thanks!

Hi Megan

I have no problems previewing or publishing your course. See the published version here. Along the lines of what Bruce was getting at, can you take a look at this article and see if it resolves the issue? Let us know...

Thanks!

Hi Peter,

What article are you referring to?

-Megan

Yep, that's the one. Thanks, Bruce. And sorry about forgetting the link, Megan. Here's another helpful one with in-depth troubleshooting steps for unexpected behavior. 

I know this was a while ago but I have the same problem. I've done everything the articles recommended. Still Preview freezes and I have to shut down Storyline and I cannot get the published version to play. I also tried doing Save As. Nothing. Please help!

Hello Priyanka,

Sorry to hear that you've run into a similar problem.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

Whew! Going back on me Priyanka.

I see where you reached out to the support team yesterday.

I sent an e-mail via your support case so that we can get your file to take a look, since you've already done some troubleshooting as you mentioned here.

Be sure to attach that, so that one of our support engineers can take a look and help you out.

Priyanka , I had the same problem ... in my case  I think  that the program was on drive C ...in a place where  the program didn't have total permission ...to read .. record ...    

So I copied the folder from c:/program files   to the folder   my documents  and  the problem was solved.

try  to change the directory .....ok ?

Thanks for chiming in to help here Luckas and welcome to E-Learning Heroes :)

Thank you all! Update: It was an admin issue where I didn't have admin rights for SL3.