Publish/Preview not working

So glad you were able to get to the bottom of it Priyanka and thank you for popping in to share an update.

I had the same issue with the preview not working last month when I first installed the software. Got that fixed and everything was working fine until today when I installed the Articulate updates.

Now preview results in a blank white page again and clicking edit slide doesn't work. Support just states to uninstall and install. I don't have admin rights on my corporate computer to reinstall so now it's a ping-pong waiting game. Last time it took two weeks of working with Articulate support to get things resolved and nothing was done. It just magically worked.

I just lost a whole day where I was supposed to be completing a project and who knows how many more days this will take to get fixed. 

Hi Michael,

Thanks for reaching out here, and I'm sorry for all the back and forth issues you've had with Storyline and feeling left in no mans land. It doesn't sound like a land I'd want to be in either, add to it losing work time and you're in a serious pickle. 

I saw you were working through this issue with Wilbert (who is sadly off sick today!) but I asked one of our Senior Support Engineers to take a look at your case. He'll be in touch shortly to figure out how we can get you back up and running! 

I'll follow along as well so that I can update this forum discussion. 

Thanks for keeping us in the loop, Michael. Phew, we're so thrilled to hear that!🌟

I saw my teammate, Victor, shared his analysis on the permission settings in your case, so I hope that helped shed a light on the issue. Fingers and toes crossed you don't run into that again, and we're all standing by if you need anything else!

I have been unable to preview or publish since the Articulate 360/Storyline 360 update on 6/19.  I don't' get any error messages, but when I preview single slides or a scene, all I get is a black screen. If I preview the entire project, I get a preview but I can't move forward using either the buttons in the course or using the player menu. 

If I publish to Articulate Review, the same thing happens, no one who was testing could move past the first screen using either the buttons in the course or using the player menu.

Publishing to our LMS for testing had the same result. Can't move past the first screen using either the buttons in the course or using the player menu.

When I send the source file to someone else on my team, they are able to preview and publish with no issues. This is happening on any Storyline file I trying to work with.  I'm running Windows 10 and none of the support docs listed above have instructions for that version of Windows. When I right click to Run as Administrator to try a repair, it tells me a newer version is already installed and I can't find where to download the most updated version of Articulate 360. I've tried uninstalling, reinstalling and updating the entire Articulate 360 suite and still have the same issue.

Please advise on additional troubleshooting steps I can take.

Hi Andi,

It looks like I also responded to your post here, just wanted to link the two so that we could keep the conversation going in that newer post.

preview not working in SL 360 

Hello Red and welcome to E-Learning Heroes :)

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software if you are on the latest update.

If you're not on the latest update, check out the details here and instructions on how to do so and this will repair your software as well.

Would you be able to share your .story file with us to take a look?

Hey Red,

I think Michael nailed it.

There were a lot of individual pieces and groupings that make up those characters.

I would advise saving them as an image.

I took one slide as a test, which would not preview, and it seems to be working when the ladies are saved as pictures.

Hope this helps :)