Publishing Time for a Video

Hi Kristin!

We've heard similar reports from folks that the publish as MP4 feature takes a while, especially when the course contains a large number of audio or video files. An hour is certainly a long time to wait! 

If you're already on the latest update of Storyline 360 (3.20.16814.0) and the publishing process is still running at a snail's pace, share your original project file with us here. We'll take a closer look to see if we can spot the issue!

Hi Kristin,

I'd start by checking that you're on the latest update of Storyline 360, build 3.20.16814.0 and that you're publishing the video to a local path on your computer (such as the C: drive). 

If you're still running into trouble on that update, do you have any slides that loop, For example, having the last slide set to jump to the first slide when it ends? That has caused issues with publishing to video. 

Our Support Team is also happy to take a look at your file and test it! 

I was having the same exact issue, but I had put an "exit course" trigger at the end.  As soon as I removed that, it worked perfectly.  I think some triggers may confuse it.  Just a guess on my part, but that solved my issue.

Hey Leslie,

Thanks for chiming in and sharing what worked for you as that could certainly be helpful for users.

I did want to mention that Ashley mentioned checking to be sure you are on the latest update as we show that we corrected an issue with publishing to video taking longer than expected :)

All the details on the newest version, as well as the history of updates, can be found here.

This is exactly what happened to me too. it was getting stuck on the end slide until i removed the exit course trigger. 

Hi Robin. We fixed an issue where Storyline 360 was failing to publish to video when a slide with a timeline shorter than 5 seconds contained an exit course trigger.

Please let me know if you are already on the latest update, or if your setup doesn't match that description and you're still seeing this issue!

Hi, I've been having the same issue and do have a last slide which loops back to the beginning. Ashley mentioned there is an issue with this last year so does anyone know if that has been resolved. I also have quite a lot of zooming on the slides and am wondering if this may be causing things to seize up?

Definitely looks like the loop thing but if you do need the video to loop, what are your options? Thanks, Wayne

Hi Wayne,

Thanks for reaching out and sharing what you are running into with your course.

Is your video on the slide master? If so, that's similar to what we've seen reported and the workaround is to add it directly to the slide.

If not, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Thanks Leslie, I found a workaround by removing the trigger to jump back to the beginning. I can then publish to video with no problems and use a video editing tool to do the loop.

I am experiencing the same issue. I have one slide with a video that is approximately 30 minutes. No triggers at all. Publishing has been going on for hours now. 

Hi April,

That is a long time for a course to be publishing! To make sure I am on the same page, is the course being Published to a Video File? Does this happen to other courses you try to publish? Publishing times can vary based on course size and the media included, but typically only by a few minutes. 

Please keep us posted and let us know if you have any questions! 

Hi, I have the same issue. 25 slides without audio, no trigger on the last slide and it needs hours to encode to mp4. Than the quality is very poor. Sometimes it helps to change the version into an older one. Today nothing helps.

Hi Nadine!

I'm sure we can figure this out with you! It would be helpful if we could take a look at the file you're working on. Do you mind uploading it to us privately? Here's a secure upload link.

HI there, I am facing the same issue now. Trying to publish a 54-min course with multiple video files. But it's been going on for over an hour now.

I am on version 1.44.23192.0 and trying to publish it locally to my desktop.

Any help? Thanks!

Thanks for reaching out and sharing what you are experiencing in your project, Anuradha.

I've opened a support case on your behalf so that one of our support engineers can work with you directly.

The suggestion to have the file save to a local drive (C:) seemed to work for me when I had this problem.   

Thanks.

kevin

We released another update for Storyline 360 (Build 3.52.25156.0) today, which included a fix for the bug where projects with screen recordings took an exceedingly long time to publish as a video file.

Update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest fixes and features.

If you have any questions, you can reach our team in this discussion or in a support case.