Publishing Time for a Video

Hi Kristin!

We've heard similar reports from folks that the publish as MP4 feature takes a while, especially when the course contains a large number of audio or video files. An hour is certainly a long time to wait! 

If you're already on the latest update of Storyline 360 (3.20.16814.0) and the publishing process is still running at a snail's pace, share your original project file with us here. We'll take a closer look to see if we can spot the issue!

Hi Kristin,

I'd start by checking that you're on the latest update of Storyline 360, build 3.20.16814.0 and that you're publishing the video to a local path on your computer (such as the C: drive). 

If you're still running into trouble on that update, do you have any slides that loop, For example, having the last slide set to jump to the first slide when it ends? That has caused issues with publishing to video. 

Our Support Team is also happy to take a look at your file and test it! 

I was having the same exact issue, but I had put an "exit course" trigger at the end.  As soon as I removed that, it worked perfectly.  I think some triggers may confuse it.  Just a guess on my part, but that solved my issue.

Hey Leslie,

Thanks for chiming in and sharing what worked for you as that could certainly be helpful for users.

I did want to mention that Ashley mentioned checking to be sure you are on the latest update as we show that we corrected an issue with publishing to video taking longer than expected :)

All the details on the newest version, as well as the history of updates, can be found here.

Hi, I've been having the same issue and do have a last slide which loops back to the beginning. Ashley mentioned there is an issue with this last year so does anyone know if that has been resolved. I also have quite a lot of zooming on the slides and am wondering if this may be causing things to seize up?

Definitely looks like the loop thing but if you do need the video to loop, what are your options? Thanks, Wayne

Hi Wayne,

Thanks for reaching out and sharing what you are running into with your course.

Is your video on the slide master? If so, that's similar to what we've seen reported and the workaround is to add it directly to the slide.

If not, then with your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Thanks Leslie, I found a workaround by removing the trigger to jump back to the beginning. I can then publish to video with no problems and use a video editing tool to do the loop.

I am experiencing the same issue. I have one slide with a video that is approximately 30 minutes. No triggers at all. Publishing has been going on for hours now. 

Hi, I have the same issue. 25 slides without audio, no trigger on the last slide and it needs hours to encode to mp4. Than the quality is very poor. Sometimes it helps to change the version into an older one. Today nothing helps.