I am unable to publish my Storyline 360 presentation to Word. When I select the option in the publish settings, it takes all of 2 seconds and tells me it is done, but when I look at what was published there is nothing in the folder. I am able to publish to LMS and web just fine.
I had the same problem. I had already published 3 courses to Word, and then SL kept generating non-existent files. I took Brett's suggestion and copied my SL file to the Desktop, then published to Desktop as well. Success!
I recently encountered the same issue. Publishing had worked flawlessly for years, but for some reason it stopped working yesterday. Whatever I tried the word publishing would be over in a second showing the congratulations window and nothing was published.
I'm using Storyline 360 on Mac (Mojave) via Parallels (Windows 7), and I have Office 365 (Shows as Word 2016). Everything has been OK until yesterday. I have always used my Mac side for storing work.
What I tried:
Publish a new clean project from Storyline to Windows desktop as Word
Saving the new project to Windows desktop and trying to publish as Word from there
Try publishing any project that I had published before successfully, to the default location on Windows or anywhere else
Restoring default Word File block settings etc
Logging out and in again of my Office account
Restarting Windows, reinstalling Storyline
Nothing worked.
My next step was going to be reinstalling Office. Luckily there was an update available for Office. I had hoped this would be the case, because an update might at least refresh something in the system, while not maybe addressing the issue itself. I updated Office package and voilá, Storyline Word publishing started to work again.
I'm not sure what happened there, but poking the Office package helped me at least.
So, try refreshing the Office package via its update function in the Account settings.
I'm wondering, if a pending Office update would somehow mess with Storyline publishing? It's a mystery for me why this suddenly occurred for me too, without any apparent reason.
Have they received an overall fix for this yet? I use Storyline 360. I was able to publish to Word 2016 without any problems, then this afternoon I cannot. I updated my Articulate 360 and my Storyline 360. I also check my trust center settings. Any guidance would be appreciated.
I see that you've submitted a support case! Great call.
It looks like my teammate, Renato, has reached out. I'd encourage you to continue working in the support case so that we can track down the culprit! We'll make sure you're up and running shortly.
My team has just (during COVID) started having this problem as well! I'm using Storyline 360 v3.45, Word 2016. I'm getting no error messages or failure messages. The publish looks successful, just no word document is created. The course is stored locally. I am able to export to word from other programs, just not Storyline. I have tried uninstalling and reinstalling. Most of the ISDs in my office are having the same issue.
Thanks for reaching out and sharing that you're experiencing a similar issue when publishing to Word.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Thanks for reaching out and sharing that you're experiencing an issue publishing your Storyline 360 project to Word.
Are you getting an error?
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
I know this is an old feed, but I am experiencing the same issues as the original post describes! I've been attempting to publish the SL360 to MS Word, and I'm seeing no files after a very abrupt confirmation screen.
I would try the above steps mentioned, however, the major issue -- I only have MS Word for Mac, and the Mac version of MS Word does not have the ability to adjust "File Block Settings", etc. etc. I am running SL360 from a virtual machine on my Mac > Windows 10 pro. Functionality with SL is just fine, but when I try to save to a local folder/cloud server/cloud drive, I still get nothing.
I'm really hoping someone has a fix or some suggestions!!! Our company uses strictly Macs, with myself as the only admin on a pseudo-Win VM for just the curriculum development portion of my work? I need the Word functionality as a way to print some slides for some occasional SMEs that will not have access to any Articulate programs.
In order to publish to Word using Storyline 360, you will need to have Word installed on your Windows 10 virtual machine.
I do have another suggestion for working with your SMEs. You can publish the content to Review 360 to gather feedback on your course. They do not have to have access to Articulate 360.
I just ran into the same problem with Storyline 360. To make matters worse, it actually acted like it had succeeded but there was no word doc generated. Luckily saving to my desktop did the trick, but only after closing all open Word documents. If I had another Word document open, nothing happened.
Sorry, you ran into this issue as well! I appreciate you taking the time to share what worked for you.
Is this happening with all of your projects or just the specific course you're working on? Also, are you seeing this behavior with the latest version of Storyline 360? We are currently on Storyline 360 (Build 3.52.25156.0).
I've just subscribed to Articulate 360 from Storyline 3 because I thought this would fix my publish to Word issues, but it hasn't. I still can't publish to Word. Nothing happens when I hit publish, it doesn't spit out empty folders or even show a progress bar.
I have Office 365 with Word installed on the machine.
If that doesn't fix the issue for you, I'd recommend sharing your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Leslie, I've been having the same issue since last Fall. Suddenly, after updating Storyline, unable to publish to Word for any project. Using O365 desktop apps on Windows 10 machine. Going through the Word file block settings did not fix the problem.
I appreciate you chiming in to share that you're having an issue with this as well, Keli.
I see that you worked earlier this month with one of our support engineers, Lianne. I've shared this update in your support case so that you can continue working together.
MY FIX: Uninstall MS Office 365 64-bit version and install MS Office 365 "32-bit" version.
Check your version of Office... (Not the build No.) -- Open any office product - Go to account - choose ? About. You will see what bit version it is at the top of window and at the end of the build # if it is 32-bit or 64-bit.
I have experienced this same issue, and a problem with NOT importing slides from powerpoint and also Publishing from powerpoint. I uninstalled the 64-bit version (have to do this first). Then installed the 32-bit version of office. I believe the issue is that Articulate 360 is still a 32-bit application and it has issues with the 64-bit version of office.
Hello, I've tried all of the suggested solutions and none of them worked. I met with my agency's IT Support and they said that the issue is that when you select the publish to Word option it publishes a .doc document. Since we moved to Office 365 our IT Security has blocked that file type. Is is possible to get an option added to create the file as a .docx? Or even an option to publish the file to a PDF would be great.
Thank you for opening a case with our support engineers! I see that Renato created a feature request on your behalf, and you should have received a confirmation e-mail.
I will update this discussion if I have any news to share or if this request makes it to our feature roadmap.
120 Replies
I had the same problem. I had already published 3 courses to Word, and then SL kept generating non-existent files. I took Brett's suggestion and copied my SL file to the Desktop, then published to Desktop as well. Success!
Glad to hear that worked, Eric! We always recommend working on local project files and publishing to a local drive as well to prevent odd behavior.
Hi,
I recently encountered the same issue. Publishing had worked flawlessly for years, but for some reason it stopped working yesterday. Whatever I tried the word publishing would be over in a second showing the congratulations window and nothing was published.
I'm using Storyline 360 on Mac (Mojave) via Parallels (Windows 7), and I have Office 365 (Shows as Word 2016). Everything has been OK until yesterday. I have always used my Mac side for storing work.
What I tried:
Nothing worked.
My next step was going to be reinstalling Office. Luckily there was an update available for Office. I had hoped this would be the case, because an update might at least refresh something in the system, while not maybe addressing the issue itself. I updated Office package and voilá, Storyline Word publishing started to work again.
I'm not sure what happened there, but poking the Office package helped me at least.
So, try refreshing the Office package via its update function in the Account settings.
I'm wondering, if a pending Office update would somehow mess with Storyline publishing? It's a mystery for me why this suddenly occurred for me too, without any apparent reason.
Hi,
Have they received an overall fix for this yet? I use Storyline 360. I was able to publish to Word 2016 without any problems, then this afternoon I cannot. I updated my Articulate 360 and my Storyline 360. I also check my trust center settings. Any guidance would be appreciated.
Hi Michelle!
I see that you've submitted a support case! Great call.
It looks like my teammate, Renato, has reached out. I'd encourage you to continue working in the support case so that we can track down the culprit! We'll make sure you're up and running shortly.
Hello
I have the same problem,
If i uncheck the box show slide notes it works fine for me
Good morning, Alexis!
While I'm glad to hear that unchecking the Show slide notes box fixes the problem, I'd love to help you find a better way!
To set us on the right path, could you confirm:
My team has just (during COVID) started having this problem as well! I'm using Storyline 360 v3.45, Word 2016. I'm getting no error messages or failure messages. The publish looks successful, just no word document is created. The course is stored locally. I am able to export to word from other programs, just not Storyline. I have tried uninstalling and reinstalling. Most of the ISDs in my office are having the same issue.
Hi Sade,
Thanks for reaching out and sharing that you're experiencing a similar issue when publishing to Word.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Change publish file name to something simple and short. - no spaces or special characters.
This worked. I had same issue - It shows successful publish but folder is empty and folder wont open from published dialog box.
We are having same issue after latest update(Build 3.47.23871.0). Word output is not working.
This is working fine in old versions (Build 3.34.20804.0)
Hello Vlkas,
Thanks for reaching out and sharing that you're experiencing an issue publishing your Storyline 360 project to Word.
Are you getting an error?
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Hello.
I know this is an old feed, but I am experiencing the same issues as the original post describes! I've been attempting to publish the SL360 to MS Word, and I'm seeing no files after a very abrupt confirmation screen.
I would try the above steps mentioned, however, the major issue -- I only have MS Word for Mac, and the Mac version of MS Word does not have the ability to adjust "File Block Settings", etc. etc. I am running SL360 from a virtual machine on my Mac > Windows 10 pro. Functionality with SL is just fine, but when I try to save to a local folder/cloud server/cloud drive, I still get nothing.
I'm really hoping someone has a fix or some suggestions!!! Our company uses strictly Macs, with myself as the only admin on a pseudo-Win VM for just the curriculum development portion of my work? I need the Word functionality as a way to print some slides for some occasional SMEs that will not have access to any Articulate programs.
Thanks in advance!
Brenna
Hello Brenna, and welcome to E-Learning Heroes. 😊
In order to publish to Word using Storyline 360, you will need to have Word installed on your Windows 10 virtual machine.
I do have another suggestion for working with your SMEs. You can publish the content to Review 360 to gather feedback on your course. They do not have to have access to Articulate 360.
I just ran into the same problem with Storyline 360. To make matters worse, it actually acted like it had succeeded but there was no word doc generated. Luckily saving to my desktop did the trick, but only after closing all open Word documents. If I had another Word document open, nothing happened.
Hello Luke!
Sorry, you ran into this issue as well! I appreciate you taking the time to share what worked for you.
Is this happening with all of your projects or just the specific course you're working on? Also, are you seeing this behavior with the latest version of Storyline 360? We are currently on Storyline 360 (Build 3.52.25156.0).
I've just subscribed to Articulate 360 from Storyline 3 because I thought this would fix my publish to Word issues, but it hasn't. I still can't publish to Word. Nothing happens when I hit publish, it doesn't spit out empty folders or even show a progress bar.
I have Office 365 with Word installed on the machine.
I'm also saving to the desktop.
Can anyone shed any light on this?
Hello Linda, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing what you are experiencing when publishing to Word.
Does your project have Slide Notes? There can be related to File Block settings in Word.
Publishing to Microsoft Word Ends Unexpectedly
If that doesn't fix the issue for you, I'd recommend sharing your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Leslie, I've been having the same issue since last Fall. Suddenly, after updating Storyline, unable to publish to Word for any project. Using O365 desktop apps on Windows 10 machine. Going through the Word file block settings did not fix the problem.
I appreciate you chiming in to share that you're having an issue with this as well, Keli.
I see that you worked earlier this month with one of our support engineers, Lianne. I've shared this update in your support case so that you can continue working together.
Hi,
MY FIX: Uninstall MS Office 365 64-bit version and install MS Office 365 "32-bit" version.
Check your version of Office... (Not the build No.) -- Open any office product - Go to account - choose ? About. You will see what bit version it is at the top of window and at the end of the build # if it is 32-bit or 64-bit.
I have experienced this same issue, and a problem with NOT importing slides from powerpoint and also Publishing from powerpoint. I uninstalled the 64-bit version (have to do this first). Then installed the 32-bit version of office. I believe the issue is that Articulate 360 is still a 32-bit application and it has issues with the 64-bit version of office.
Good luck and let me know it worked for you :)
Ed, unfortunately, I'm on the 32bit version already :(. But thank you!
Hello, I've tried all of the suggested solutions and none of them worked. I met with my agency's IT Support and they said that the issue is that when you select the publish to Word option it publishes a .doc document. Since we moved to Office 365 our IT Security has blocked that file type. Is is possible to get an option added to create the file as a .docx? Or even an option to publish the file to a PDF would be great.
Hi, Stacy.
Thank you for opening a case with our support engineers! I see that Renato created a feature request on your behalf, and you should have received a confirmation e-mail.
I will update this discussion if I have any news to share or if this request makes it to our feature roadmap.
Thank you!