I keep getting stuck in a loop trying to use Storyline, I can open up the software and then I'm asked to sign in to continue, this brings up the 360 log in and then sends me online where I log in.
I then head back to storyline, 'click exit' and re start the process again, but the error message appears after a minute.
I'm logged in fine online, have uninstalled and reinstalled 360 but log in issue persists!
Thanks for getting back to me, but i'm still having issues, ive deleted storyline form my machine, re installed, closed all processes from task manager, and still getting the log-in loop!
I've opened up a support case on your behalf so that you can work 1:1 with a support engineer because you've already done so much troubleshooting on your own and they can help you get up and running.
5 Replies
Open your Windows Task Manager, end the Articulate 360 Desktop App processes and then try logging in again.
Hi Andy,
Thanks for chiming in and sharing what you are experiencing when signing in. I'm glad that Michael was able to pop in and offer some help here.
We typically recommend the following:
Here is documentation on the new sign-in experience:
Articulate 360 Desktop App: Browser-Based Sign-In Experience
Please let us know if you need any further help.
Thanks for getting back to me, but i'm still having issues, ive deleted storyline form my machine, re installed, closed all processes from task manager, and still getting the log-in loop!
Log in loop attached
Hi Andy,
I've opened up a support case on your behalf so that you can work 1:1 with a support engineer because you've already done so much troubleshooting on your own and they can help you get up and running.
You should be hearing from them soon.