Storyline 2 recording entire monitor screen, not only what's within recorder frame

Mar 29, 2017

Hi Everyone,

This is the first time I've come across this:  Storyline 2 is recording entire monitor screen, instead of only what's within recorder frame.  This is on Windows 10.

Does anyone know what's causing this problem and how to fix it?

Thank you,

John

11 Replies
Ali Goulet

Hey John!

I'm thinking this could have to do with your DPI settings on your machine. Articulate Storyline requires Microsoft Windows to be configured with 96 DPI (dots per inch). If Windows is using a different DPI setting, you may experience erratic behavior, such as:

  • Elements of the application are misplaced or distorted (similar to what you're encountering with screen recording)
  • Objects are misplaced or distorted when previewed or published.
  • Zoomed images don't work as expected.
  • Font sizes are incorrect after using the translation features.

Here's how to switch to 96 DPI for Windows 10:

  1. Right-click your desktop and select Display settings.
  2. Click the Display tab in the upper left corner of the window that appears.
  3. Drag the text size slider all the way to the left—i.e., 100%.
  4. Click Apply.

You may be prompted to restart your computer for the change to take effect. Let me know if that does the trick! :)

Crystal Horn

Hey there, John.  Thanks for checking your DPI settings.  I would next recommend doing a repair of Storyline 2 by following these instructions.  If that doesn't enable your screen recording frame to respect the setting, our support team would be happy to take a closer look.  You can connect with them here.

Allen Dickerson

5 years later, this problem is still not addressed. I just did a search for "storyline recording entire monitor screen not only what's within recorder frame", to find this thread, which looks to be unresolved still.

There should be a fix in the compiled code by now.  What's the deal here? Now, I don't know what I'm going to get when I record my screen. Sometimes the indicated screen size does work. I don't know until I get to the end and try to import it into a project. Depending on what software I'm recording, I may or may NOT be able to re-record it.

John Morgan

Hi Allen,

I'm sorry you're having this issue with screen recording! It's possible you may be experiencing a reported bug in the software. Could you give some more details regarding your setup?

  1. Are you using multiple monitors? 
  2. Is your DPI greater than 96?

Thanks for reaching out! I'm looking forward to your response!