I have a training with two lightboxs. The first works no problem, the second freezes when you try to close - but only with half my test group.
It is published Tin Can to LMS (Absorb) - myself and Absorb support can run the training with no issue. Two others have the freeze issue. We are using Chrome.
Anyone else experience or have ideas? I hate the idea of having to remove the lightbox, but this training enrollment starts today, so I have no additional production wiggle room.
Hi, Barbara. Let's see if we can sort what's happening with that other lightbox!
Are you comfortable with sharing your .story file with me for testing? That way, I can publish it on my end and test it in SCORM Cloud–a free, industry-standard testing LMS tool.
If that works for you, you can upload the project privately by using this link. I'll delete it after troubleshooting!
I realized that I did actually have three lightboxes in my training (two lightboxes on the same slide), so it would have been the third lightbox that triggered the freeze. I saw this was an issue with 360.
I republished and all lightboxes seem to be working correctly now.
I'm having a similar problem no matter where I publish (Review360, SCORMCloud, and preview in Storyline). The second time a lightbox (any lightbox) launches, the course freezes.
I see you're working with my teammate Ronaziel, who identified and logged this issue as a bug. The good news is we'll be addressing this bug in an upcoming update.
We'll come back to this discussion as soon as we have news to share!
I appreciate you taking the time to report this issue to us! I'm excited to share that the fix for this bug where Lightboxes were freezing and showing up blank when launching was released today in Storyline 360 (Build 3.51.24979.0).
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Hi, Barbara. Let's see if we can sort what's happening with that other lightbox!
Are you comfortable with sharing your .story file with me for testing? That way, I can publish it on my end and test it in SCORM Cloud–a free, industry-standard testing LMS tool.
If that works for you, you can upload the project privately by using this link. I'll delete it after troubleshooting!
I realized that I did actually have three lightboxes in my training (two lightboxes on the same slide), so it would have been the third lightbox that triggered the freeze. I saw this was an issue with 360.
I republished and all lightboxes seem to be working correctly now.
Awesome, Barbara.
Thanks for popping back in and sharing an update.
This post was removed by the author
I'm having a similar problem no matter where I publish (Review360, SCORMCloud, and preview in Storyline). The second time a lightbox (any lightbox) launches, the course freezes.
Hi, Emvica.
Thank you for opening a support case!
I see you're working with my teammate Ronaziel, who identified and logged this issue as a bug. The good news is we'll be addressing this bug in an upcoming update.
We'll come back to this discussion as soon as we have news to share!
Hello all!
I appreciate you taking the time to report this issue to us! I'm excited to share that the fix for this bug where Lightboxes were freezing and showing up blank when launching was released today in Storyline 360 (Build 3.51.24979.0).
You'll find this bug fix included with other fixes and features in our latest version of Storyline 360. To take advantage of these enhancements, make sure to update Storyline 360 on your Articulate 360 desktop app!
Our team is available in this discussion or a support case if you have additional questions!