storyline 360 can't save my project (low memory error)
Feb 22, 2018
Hello,
I'm working on some project. I have done 5-4 slides. Sudenly SL360 starts to work very, very, very slow (almost can't do anything in it). I can't even save my project. It's happening to me few times already after working with one file for 3-4 hours. I'm sending screenshots from two errors (I'm getting those when I try to save my project). I have 32 GB of ram, so it's not a problem. I'm working on windows 10 64bit.
My slides contain: 4 photos, 15-20 buttons, 15-20 text files, few shape objects, 10-15 layers with one audio.
edit: SL360 starts working slower gradually.
When I reopen my file, it's all good and program takes only 400MB from memory. I think taht problems start when it's reaching ~3GB of RAM.
78 Replies
Our pleasure, Kristi!
P.S. Just letting you know that your contact info came through to the public forum. If you'd like to remove it, click here to access the link for editing.
I am constantly getting memory low errors and lose work. I try to save after every change which is annoying. This is really slowing down my time on this project. Is there a fix????
Hello Dorothy!
I'm sorry for the trouble! You might consider looking in your temp folder to see if there are backup copies of projects you don't need anymore. You can access these file in this folder in Windows Explorer: %appdata%\Articulate\Storyline
If that doesn't do the trick, please don't hesitate to reach out to us in a support case so that we can work with you directly!
Just wanted to add this is a persistent problem across multiple PCs I've had over the years. I keep losing progress and adding project time. There's nothing to really try on my end beyond the tips I've surfaced in the forums; it all leads to app closures and lost work. That said, I am beyond livid at this point. It's $1,000/year for this suite just so I can use Storyline 360. What can your developers do to make this app NOT crash so often with the low memory issue? I have a newer laptop with 16GB of RAM, an i7 processor, and other top specs.
Hello Stephen!
I understand how frustrating that must be, and I'm sorry for the trouble this issue has caused. I want our Support Engineers to step in and work with you directly to figure out why crashing is a frequent issue when you're using Storyline 360. I've opened a case on your behalf with our Support Engineers. You'll hear from them shortly.
Hi there. Experiencing the same issue: the "low on memory" and then "parameter" pop-up. Tried all interventions but no luck and I'm very stuck, at this point. Can you suggest a course of action?
Hi, Todd.
Thank you for opening a support case!
I see you worked with Cleo, and you were able to get Storyline to work again. That's great news! Please reach out to Cleo through the case if you have additional questions.
Please give me the solution for this. I am also facing this issue.
This just happened to me again. I had to leave the computer alone for a
bit (40 mins) to do something else. When I came back, it worked. FWIW,
right before it happened, I was putting a large file up on Review 360.
Thanks for the replay. Is it working after some time?
So far, yes. Any luck on your end?
Hello Todd!
I took a peek at the support case you were working in with Cleo and saw that you confirmed you're working locally. Perfect!
Cleo's next suggestions:
I'll make a note in your support case for our team to follow up to see if this helps!
Nice call on opening a support case with us, Eswarkumar!
I see Mick sent some helpful suggestions your way, so be sure to let us know if that does the trick!
Thank you. I just followed the steps and will let you know what happens/if
the issue comes up again.
This issue is not fixed for me. Please give me the solution.
I'm sorry you're still hitting this wall!
I've noted in your support case that the first suggestions didn't resolve this for you. We'll reach out to you via email soon with the next step!
I am also running into this issue...thanks for any guidance.
Hello Erica,
There are a few things you could try:
Please feel free to share your .story file and the details of the error with our team here if you're still having difficulty as we certainly want to take a look at any other performance issues.
Hi,
I was constantly getting memory low errors and lose work too. I took a long time to solve this problem and I would like to share it with you. I had this problem with my new laptop 32GB, intel core i7, 64bit and with original Win 10. And YES, it was a windows issue. The problem is that windows don't let you install any .net framwork in your computer and say that you have the last one, but the version of .net framwork did not work well. So when I installed theses updates the issue solved : KB5013942, KB5013624, KB4023057.
I hope neither of you experience this tedious problem.
When I installed theses updates the issue solved : KB5013942, KB5013624, KB4023057.
Hello Andre, and welcome to the E-Learning Heroes community! ✨
I apologize for the issues you are experiencing with the low memory error in Storyline.
Here are some best practices for reducing your risk of corrupting or losing project files.
I want to ask you a couple of questions to begin troubleshooting:
If this error is happening with one file in particular and the measures above don't seem to help, you can feel free to share your .story file with us publicly here or privately in a case so our support engineers can investigate further. We will delete it from our systems when troubleshooting is complete.
Hi, this memory error happens to me as well very often lately. I now have a brand new PC with Windows 11 installed, 16RAM...Please investigate compatibility with Windows 11, I never had these issues on my Laptop or older PC with Windows 10.
This happens across projects, with various random actions like creating a new trigger or inserting an image...I get a big red X on the screen and I can't save.
I am doing all the right things since I work with SL since v1...
Thanks.
edit: just found that this could be related to an issue affecting newer Intel 11th gen processors which is what I have.
https://articulate.com/support/article/Storyline-Memory-Leaks-When-Using-Machines-With-Intel-Iris-Xe-Graphics
I have nVidia graphics but it seems to be a processor compatibility issue with 11th gen ones. And the fact that SL is a 32-bit app does not help. Please fix this as it makes work for some of us literally impossible (unless we downgrade our machines!).
Hi, Robert.
Thank you for reaching out!
I want to connect you with one of our support engineers to investigate if it could be related to the processor since you mentioned having an NVIDIA graphics card instead. I opened a case on your behalf, and you should hear from our team soon via e-mail.
Thanks, Maria.
So what I did was change the project thumbnail yesterday as described in the link above AND also I had an idea to enable compatibility mode for SL. Right-click on the SL icon, choose properties and enable compatibility for Windows 8. I am not sure if any of these did anything, but some good news I had no errors for the past 24h. We'll see if it lasts...I will let this know in the ticket as well.
Robert
I've been getting a similar problem, even 4 years later. I'm getting a "Project file could not be saved" message with the ApiCode of [E_OUTOFMEMORY/Out of memory].
Not sure why this would be happening since my computer's memory is nowhere near at full capacity.
Sometimes when I reboot, the problem goes away, but them I'm losing the last 20 minutes or so of work.