Storyline 360 Font Issue

Jul 14, 2022

Dear Sir / Madam,

We have come across an issue with the font i.e. "Source Sans Pro" "TTF" installed. It shows correctly in Storyline 360.

But when we Preview the slide, we are getting the garbage text as shown in attached screen shots.

This is also happening with some of the other fonts as well. This issue was not there in previous version of Storyline 360, but in the latest version of Storyline 360.

Please help us to resolve this issue.

Test_01_Story_Preview.png
Test_01_Story.png

1 Reply

Luciana Piazza
Staff

almost 2 years ago07/18/22 at 1:55 pm (UTC)

Hello Aarati!

I'm so sorry to hear you are having trouble with your fonts within the Preview Mode of the latest Storyline 360.

In order to better assist you, I have some additional questions:

Is this happening on every slide?
Does the same issue happen when importing your project into a new project?

Do you notice that the Source Sans Pro font looks correct if you turn on Modern Text?

If you feel comfortable, please share your .story file so we can take a look. You can share in this ELH post or privately in a support case.

Thank you!