Forum Discussion

dgingera's avatar
dgingera
Community Member
4 years ago

Storyline 360 won't import image (png)

First, it said the png was an unsupported format

Now it just gives me the reporting error pop-up.

When I close the pop-up it says to close all other programs - but I have no other programs running.

I tried reinstalling, but it did not help.

1 Reply

  • BeccaLevan's avatar
    BeccaLevan
    Community Member

    Hi Hour-Zero!

    Great call on submitting a case with our support team, and I see Chester has already responded with a private upload link!

    Feel free to upload your image (*.png) and project (*.story) items with that link so he can help troubleshoot within your case!