Storyline and Rise not reporting completion to LMS

Feb 27, 2023



I have seen this raised a number of times but haven't seen an actual resolution that works flawlessly. 

We are using SAP SuccessFactors and have courses published from both Rise and Storyline and also both in Scorm 1.2 and 2004.

Sporadically, we see issues with completion not being sent to the LMS. We have tested in scorm cloud with no completion issues.

Every now and again we see this on a much broader scale with all main online inductions not reporting. Early investigations appear to point to Edge as a problematic browser.

Is Edge actually supported? Has anyone else experienced this issue, particularly with Edge or with SuccessFactors?


Thank you for your help!!

1 Reply
John Morgan

Hi Ash,

I'm sorry you are having this issue with your courses not completing SAP SuccessFactors! Since your courses are completed successfully on SCORM Cloud, that leads me to think that this would be an issue with your LMS. Have you reached out to SAP SuccessFactors to get their insight on the issue?

Also, Microsoft Edge is a supported web browser. I would make sure that you have the most current version to rule out any browser issues.

Thanks for reaching out!