Storyline file won't open in Storyline 360 (It's asking me to upgrade):

Hi there,

We have been provided some Storyline files that we need to edit.  

When we try to open them, we get the following error message:

"This project uses features that are not available in this version of Storyline.  Please upgrade to the latest version in order to open this project."

We are running Articulate Sotryline with the latest Update installed.

I've read that some 360 projects will not be compatible with Storyline 3 however 360 will always open Storyline 3 projects so it should not be that.

I'd be ever so grateful if someone could assist.  Have we missed something obvious here?

6 Replies
Dan Bowden

Hi, I know this was post was a while ago but I'm having the same issue opening a file created originally in 360 but now needs to be opened and published from version 3.

Is there any way of being able to identify what features is causing the problem? I've updated or removed anything that I can by comparing versions (

I'm running Storyline 3 update 1 (which we need to use due to IE compatibility issues).

Also worth noting that it works ok in the latest version of Storyline 3.

Any help/advice appreciated.


Ashley Terwilliger

Hi Dan, 

With each Storyline 360 update, we've released successive Storyline 3 updates to help with compatibility. Storyline 3 is now on Update 4, so you'd need to use that version to open any files created in Storyline 360 latest update. Keep in mind, if you've enabled the modern player in Storyline 360 those files won't open in Storyline 3. 

Here's a bit more information about how we keep compatibility and that article we'll keep up to date based on our releases. 

John Smiddy

I'm having the same issue but I'm using SL 360 and opening an SL 360 file. My version is 3.10 and the version that created the file is the latest. I'd update but I can't right now. What's going on? Will SL360 not open newer SL 360 version files? Is this an issue with the Modern Player?

Alyssa Gomez

Hi John!

It sounds like the file you're trying to open uses one or more of the new features we've added since Update 10. You can check out a list of those new features on our version history page. Each item labeled New in that list is a new feature!

You'll want to update your software to be able to open the file – here's how!