I'm trying to import an MP4 video into storyline and when I select it I get the following error.
"Disc2.mp4" does not appear to be a supported video format. Please select a video from one of the supported formats. (See attached screen shot)
I'm not sure why it won't recognize an MP4 file since this is the preferred file format. Is it a bug in Storyline? I made sure I was importing the MP4 from my local drive and not from my network or external drive. Any help would be appreciated. Thank you
MP4 allows both native audio streams (encoded to a standard defined as part of MPEG-4) and private streams (those not part of the MPEG-4 specs). However, there's very little support among software and hardware vendors reading private streams. As a result, if your MP4 file contains audio in a format other than AAC there's a good chance your player won't be able to read it. - http://www.afterdawn.com/glossary/term.cfm/mp4
Most likely the mp4 file in question contains a non-supported combination of audio and video - What is the source of your mp4 file?
You could try to convert your file to a more compatible MPEG-4 format.
Unfortunately, I am unable to access that site that Rutwin provided. It is strictly prohibited on my work computer and I cannot move the file off my work computer to place it on another computer. With that said, is there an output setting I can use on, perhaps, Camtasia?
Do you receive the same type of error message when inserting it? You mentioned using Camtasia as well - is that where you're creating the MP4? If you're able to share that here we could take a look at inserting it to see how it behaves? If you can share it publicly you can send it along to me here. When I have problematic MP4 files, I typically use a tool such as Handbrake to convert them and ensure they're using the right codec.
Hi Pharah! Be sure that you are working locally on both your software and project files as well as following the instructions here to add video. There is some information here from the community about optimal settings for Camtasia to Storyline use.
I have just experienced the exact same issue with Storyline2. We have a video tech on staff that rendered off a total of ten videos all with the same settings but the first one will display the same error message as above. The other nine clips go into Storyline 2 and play just fine but the first is popping up errors.
I have downloaded it onto my local hard drive multiple times, saved and restarted Storyline and it still seems to pop up the same message. Is there a size limit for videos? It is the biggest off all the files I'm working with.
How can a MP4 rendered off with the same settings work for nine videos but then fail on one?
This is not a situation where the settings are incorrect due to the ten videos being batched. I also can't post any of the work here as the total project size will be close to 10GB and the video in question is about 3GB.
I did try to put the file into a blank New Storyline file and it would not load there either.
I have not tried to alter that file due to the fact that all the other files rendered with the exact same settings at the exact same time work just fine. I can rule out any issues with the production of the file. The file also plays perfectly when launched straight from my desktop so there is no corruption.
Due to the confidentiality of the file and the content therein, there is no way to break down the file and we are not comfortable putting it on a server.
Are there file size limits? What would cause one video to have issues but not the other identical nine (except for file size) within Storyline 2?
I'm not sure that we have specific limits listed, but viewing a file this large if you were to get it uploaded and published would be difficult as well I imagine.
I would invite you to check out a related thread here about best practices.
Hopefully if someone in the community has any advice or experience, they will chime in here.
I am encountering the same issue. I made another post thinking it was something with the settings for outputting from Final Cut Pro but am now wondering if it's an issue with Articulate.
We overcame this error message by compressing the file using Final Cut Pro to below 2 GB. There seems to be a size issue with Storyline 2 for MP4s above 2GB.
*Fixes attempted were to download the video onto local drive three times and to render the video using the same settings using Final Cut Pro. None of these worked until we set compression levels below 2.8GB
Hope this helps future users when they encounter this error message :)
Interesting I have this issue with Storyline 360. Converted a WMV file to MP4 via Adobe Media Encoder. Now it states that it is an unsupported format. It is quite a large file, which I understand if there was issue, but with an error it is unsupported??? I will look over the troubleshooting tips here - thanks!
If you need extra help, our Support Engineers would be happy to assist! You can start a case here, and if the file is too large to attach to the form, you can host it on Google Drive or another storage solution available to you.
Thanks, but I work in a highly regulated industry. So uploading or downloading files outside of our secure intranet is a no-go. Though I will attempt the solutions posted about this issue here and here.
Thanks for the suggestion - I imported the original .wmv file and exported as an MP4 double checking that the audio settings were AAC. Unfortunately Articulate still doesn't recognize it as a supported format.
I think it may be related to how big it is (41min long). Also I am using Storyline 360.
Hi, Rachel. Thanks for your update, and do keep us posted with how you go with those solutions!
I'm also curious to know if Gerry's pro-tip to bring your .WMV into Replay 360 > Publish it as a video file > Then, insert that generated .MP4 into Storyline 360 will help resolve the error for you. Another approach could be to use Handbrake to convert your file – a free video converting tool we like to use: https://handbrake.fr/
Lastly, in case you and your team are interested: Our team keeps all files confidential, and they can even sign an NDA if that makes things easier! Just let us know. 😀
34 Replies
Hi Stacy,
MP4 allows both native audio streams (encoded to a standard defined as part of MPEG-4) and private streams (those not part of the MPEG-4 specs). However, there's very little support among software and hardware vendors reading private streams. As a result, if your MP4 file contains audio in a format other than AAC there's a good chance your player won't be able to read it. - http://www.afterdawn.com/glossary/term.cfm/mp4
Most likely the mp4 file in question contains a non-supported combination of audio and video - What is the source of your mp4 file?
You could try to convert your file to a more compatible MPEG-4 format.
https://cloudconvert.org/ (just select from mp4 to mp4)
Hope this helps,
Rutwin
Hi Stacy,
It looks like Rutwin has you covered here, but let us know if you need any other assistance with your video file.
Unfortunately, I am unable to access that site that Rutwin provided. It is strictly prohibited on my work computer and I cannot move the file off my work computer to place it on another computer. With that said, is there an output setting I can use on, perhaps, Camtasia?
Hi Pharah!
Are you having difficulty adding MP4 videos into Storyline as the thread states? What version of Storyline are you utilizing?
Hi Leslie,
We are using Storyline 2.
Hi Pharah,
Do you receive the same type of error message when inserting it? You mentioned using Camtasia as well - is that where you're creating the MP4? If you're able to share that here we could take a look at inserting it to see how it behaves? If you can share it publicly you can send it along to me here. When I have problematic MP4 files, I typically use a tool such as Handbrake to convert them and ensure they're using the right codec.
Hi Pharah! Be sure that you are working locally on both your software and project files as well as following the instructions here to add video. There is some information here from the community about optimal settings for Camtasia to Storyline use.
I have just experienced the exact same issue with Storyline2. We have a video tech on staff that rendered off a total of ten videos all with the same settings but the first one will display the same error message as above. The other nine clips go into Storyline 2 and play just fine but the first is popping up errors.
I have downloaded it onto my local hard drive multiple times, saved and restarted Storyline and it still seems to pop up the same message. Is there a size limit for videos? It is the biggest off all the files I'm working with.
How can a MP4 rendered off with the same settings work for nine videos but then fail on one?
This is not a situation where the settings are incorrect due to the ten videos being batched. I also can't post any of the work here as the total project size will be close to 10GB and the video in question is about 3GB.
That is a large file. I've not heard issues with this in particular, but again, I have not encountered a video or project file this large.
Are you able to check the video file in a new file to see if it works?
Did you attempt the convert that Ashley mentioned above?
Is there anyway this could be a smaller file perhaps or you can link to it on a server and add as a web object?
Hi Leslie,
I did try to put the file into a blank New Storyline file and it would not load there either.
I have not tried to alter that file due to the fact that all the other files rendered with the exact same settings at the exact same time work just fine. I can rule out any issues with the production of the file. The file also plays perfectly when launched straight from my desktop so there is no corruption.
Due to the confidentiality of the file and the content therein, there is no way to break down the file and we are not comfortable putting it on a server.
Are there file size limits? What would cause one video to have issues but not the other identical nine (except for file size) within Storyline 2?
I'm not sure that we have specific limits listed, but viewing a file this large if you were to get it uploaded and published would be difficult as well I imagine.
I would invite you to check out a related thread here about best practices.
Hopefully if someone in the community has any advice or experience, they will chime in here.
I am encountering the same issue. I made another post thinking it was something with the settings for outputting from Final Cut Pro but am now wondering if it's an issue with Articulate.
Hmm...we used Final Cut Pro on ours as well (codec h.264)
Are you having issues with just one video or multiple videos?
Same codec here. I tried with a variety of file sizes ranging from 2-10 gb's and no luck.
Just wanted to link another thread where Katie is getting some assistance/guidance from a community member.
We overcame this error message by compressing the file using Final Cut Pro to below 2 GB. There seems to be a size issue with Storyline 2 for MP4s above 2GB.
*Fixes attempted were to download the video onto local drive three times and to render the video using the same settings using Final Cut Pro. None of these worked until we set compression levels below 2.8GB
Hope this helps future users when they encounter this error message :)
Thanks for sharing Jessica :)
Interesting I have this issue with Storyline 360. Converted a WMV file to MP4 via Adobe Media Encoder. Now it states that it is an unsupported format. It is quite a large file, which I understand if there was issue, but with an error it is unsupported??? I will look over the troubleshooting tips here - thanks!
Hi Rachel,
If you need extra help, our Support Engineers would be happy to assist! You can start a case here, and if the file is too large to attach to the form, you can host it on Google Drive or another storage solution available to you.
Hi Alyssa,
Thanks, but I work in a highly regulated industry. So uploading or downloading files outside of our secure intranet is a no-go. Though I will attempt the solutions posted about this issue here and here.
Thanks!
Rachel
Thanks for the suggestion - I imported the original .wmv file and exported as an MP4 double checking that the audio settings were AAC. Unfortunately Articulate still doesn't recognize it as a supported format.
I think it may be related to how big it is (41min long). Also I am using Storyline 360.
Hi, Rachel. Thanks for your update, and do keep us posted with how you go with those solutions!
I'm also curious to know if Gerry's pro-tip to bring your .WMV into Replay 360 > Publish it as a video file > Then, insert that generated .MP4 into Storyline 360 will help resolve the error for you. Another approach could be to use Handbrake to convert your file – a free video converting tool we like to use: https://handbrake.fr/
Lastly, in case you and your team are interested: Our team keeps all files confidential, and they can even sign an NDA if that makes things easier! Just let us know. 😀
I ran into this problem today (Storyline 360 would not accept an mp4 video). I used Handbrake and it solved the issue.
Awesome, Joanne. Glad that this conversation was able to help you. I appreciate you chiming in to share and welcome to E-Learning Heroes :)
Rutwin - your suggestion worked even after 6 years! Thank you so much!!