Sorry to hear that you are unable to sign in to Articulate 360. If Articulate's Network Endpoints are already enabled for your organization, we'd recommend doing a clean install of Articulate 360 so we can be sure that everything was properly installed on your machine. Here's how:
1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
7) Right-click the articulate-360.exe file and choose "Run as administrator."
8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.
9) Reboot your computer and test your Articulate apps.
If the issue persists after reinstalling Articulate 360 and making sure that you have the endpoints configured, please open a support case with our team here for further assistance.
2 Replies
Hi Elias,
Sorry to hear that you are unable to sign in to Articulate 360. If Articulate's Network Endpoints are already enabled for your organization, we'd recommend doing a clean install of Articulate 360 so we can be sure that everything was properly installed on your machine. Here's how:
1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip
4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
5) Reboot your computer.
6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
7) Right-click the articulate-360.exe file and choose "Run as administrator."
8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.
9) Reboot your computer and test your Articulate apps.
If the issue persists after reinstalling Articulate 360 and making sure that you have the endpoints configured, please open a support case with our team here for further assistance.
If anyone encounters this problem, try changing the default browser from "Internet Explorer" to "Edge" on your laptop/computer's "Default Apps".
If it still doesn't work, change default browser to "Google Chrome" instead.
Try this before trying to reinstall the app on your laptop/computer, as mentioned above.