Forum Discussion
Storyline looping videos only loops once
Hi,
Storyline version v3.90.32893.0.
I am using a trigger
Play video Video1 when Video1 completes
Previously, this looped the video indefinitely. Now it plays the video twice only.
All the information on looping says to use this trigger. I assumed it was a fault/corruption in my current project. Opened one from this time last year which does loop on the live version, republished it, and it now plays back twice only.
It would seem that this is either a bug or the functionality has changed.
So, how do I loop a video continuously now!
Thanks
Hello Karl and Sébastien, 🎉
I have some great news to share! We just released another update for Storyline 360. In Update 91, we’ve included important fixes and new features. One of the bugs we’ve fixed:
- Videos didn’t loop when designed to do so
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
I’m sorry to hear about the trouble this regression caused, Sébastien. This situation sometimes happens when changes are made to the code, but rest assured, we work to correct the problem as soon as possible to minimize the impact.
Please don’t hesitate to reach out if you have additional questions.
Hello Karl and Sébastien, 🎉
I have some great news to share! We just released another update for Storyline 360. In Update 91, we’ve included important fixes and new features. One of the bugs we’ve fixed:
- Videos didn’t loop when designed to do so
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
I’m sorry to hear about the trouble this regression caused, Sébastien. This situation sometimes happens when changes are made to the code, but rest assured, we work to correct the problem as soon as possible to minimize the impact.
Please don’t hesitate to reach out if you have additional questions.
hoping that it doesn't break again on a new future update...
Hi, it looks like this is broken again with update 92.
Hello EmvicaCash-e036!
Thank you for reaching out! I see that this is occurring in Update 92. We are prioritizing this fix, so we'll update you when it ships. I'm really sorry for the inconvenience.
Hello,
I am having this same issue with audio loops on Update 94 when I export to Review 360. I just went back to Update 93 and the loop works just fine.
Hi DanielaJimen556,
Thanks for reaching out!
I am unable to replicate this behavior on my end.
Do you experience this if you replicate this behavior in a brand new .story file and publish it to Review 360?
What browser are you currently using to view the published course? I'm curious to know if you experience the same behavior if you open the Review link in a different browser.
It would be helpful to take a closer look at your file. Feel free to share your .story file in this thread or privately in a support case.
Looking forward to hearing from you!
Hi Karl,
Sorry to hear that you ran into this issue.
I can confirm that this is a bug we are currently monitoring. A workaround we've identified is to downgrade your installation to Update 89. I've added this ELH post to the bug report so we can notify you as soon as a fix is released and we're really sorry for any inconvenience this may have caused.
This bug was reported by the teams of my company some time ago, it was corrected on one version, then the bug reappeared on another version, I wonder how the devellopers have so much regression in the tracking bug.
thanks
Hello everyone,
We just released Update 93 today, which addresses the regression raised in this post:
- Content didn’t load as expected when using jump-to-time or cue-point triggers
Please install the latest Storyline update for the fix to take effect. Let me know if the issue recurs or if you need additional help!
Même problème pour moi avec un fichier audio : Le loop ne joue que 2 fois et mon SL est pourtant continuellement à jour (décembre 2024).
Existe-t-il un autre moyen pour contourner ce bug et avoir un loop audio "infini"?
Merci :-)
Hello Alain,
Thanks for reaching out! I ran some tests with the attached Storyline project file and confirmed that the behavior you’re experiencing is a bug introduced in the latest Storyline version.
I tried looking for possible workarounds but did not find any. I recommend downgrading to Storyline 360, Build 3.93.33359.0, where the bug is not happening and the audio loops continuously as expected. Here’s how to install a previous version of Storyline.
Our product team is already aware of the issue, and we’ll update this thread if there are any changes that might help. Thank you for letting us know about this, and I’m sorry if it’s slowing you down.
