Stuttering/Jerky Playback Caused By Fade Transition

Hi there, Michael.  I'm seeing the same thing in Preview and in the published HTML5 output of your example.  The Flash output didn't have the same stutter.  I know it's impacting the quality of your learners' experience.

I'm going to document this behavior for my team, and I'll be able to update you in this discussion with any updates.

Thanks for responding and looking into a solution!

For anyone who stumbles on this thread in the meantime, I added a short frame hold/freeze frame (less than 1 second) at the beginning of my videos before adding them to Storyline for a temporary fix. Now, when the videos start, they're a lot less jerky, because of the lack of immediate movement. This isn't a realistic solution for everyone/everything, but it might be something people can do if they have the same issue and need a fix immediately.

Great suggestion, Michael! I'm certain others will find this workaround very helpful.

Thanks again for bringing this to our attention, and we'll share all updates here once we receive them!

I'm seeing jerky motions using a fade transition on a highlight box when I publish to video. Was there ever a resolution to this issue?

Hello Jim!

I'm interested in what triggers you've included in your course! Can you either share a screenshot of the slide, or the story file? This will give me a better understanding of the snag.

You can either attach the file to this discussion or share it privately using this upload link. 

Hi Lauren, 

I determined the issue with they jerky motions in the video appeared to be related to combination of the high resolution I was rendering my story in (1920x1080) and the relative lack of computing power of the PC I was using to publish the solution. I determined this because I did not have an issue when rendering the video at 1280x720 or when I published from another, apparently more powerful PC, my wife uses. Thanks so much for the follow up, though. 

Thanks so much for the follow up and for such a wonderful product!

Hi! I'm having the same issue when using the "fade" transition and exporting the project as an .mp4 file. I worked around it by removing all transitions but I hope that you can fix this in the future.

Hi Daniella,

Thank you for letting us know and for sharing your workaround! It looks like our team is continuing to investigate this issue, so I'll be sure to include your comments on our open report. 

Thank you again for reaching out, and we'll be sure to share updates as soon as we receive them!

Having the same problem.  I work in the C: drive and am using the latest version of storyline.  I will attach a video plus the project.  Also, in REVIEW, the videos don't play at all.

Hello Dakota!

Thanks for sharing your project! I am noticing the video is a tad jerky in your project. The reason for this is that the clips are all on separate layers. Have you considered publishing that slide as a .mp4 and then importing the .mp4 back onto one slide?

Secondly, I have published the course for Review, and I see the videos play. Here's my test.

Please let me know if that would work for your course!

Hi everyone,

I have found something a little different, but equally frustrating.

I am creating a highlight video using SL 360.

I add my triggers, pause, play and nothing more.  No transitions, nothing fancy.

When I preview the file in SL, it runs fine. Not irregularities of any kind.

I take the footage and publish it as a video.  I take the video and put it in Replay to add my audio to combine everything.

When I play it in Replay, the video starts normal, shows the triggers/pause functions, then it rewinds to the beginning of the video again and just plays like normal.

I've attached both the SL and Replay for reference.  This is only one video for an example.

Any suggestions and/or help is appreciated!

Just popping in here to let you know I responded to your post here, Jocelyne 😊