Sep 06, 2012
Where do I submit a possible bug? Thanks
Hi Nicole! You can do that by submitting a case to our Support team.
I cannot get my Rise module to publish for Review. What can I do?
Hi there, Cliff. I'm so sorry about the snag!
We're hard at work on a fix for this as we speak. I'll circle back here to let you know as soon as we're back up and running!
For up-to-the-minute updates, please subscribe to our Articulate Status Page: https://www.articulatestatus.com/
Hey again, Cliff!
Rise 360 is back up and running normally, and we're monitoring carefully. Could you try to publish your course to Review 360 now and let us know how you go?
Seems like there may be a bug in reporting bugs.
If you don't click "No thanks, I'd like to create a case " when prompted and instead decide to search, it's not possible to get to a place to create a case, or at least I could not after clicking around for five minutes. What am I missing?
It looks like you were able to contact our team and Jose is currently working with you directly.
I did want to share some helpful information for you or anyone that runs across this conversation in the future:
Thanks, Leslie. Could have sworn I clicked Contact yesterday and did not get the Submit a Case option! I may have clicked a different contact link.
No worries! Glad you were able to get in touch with us, Edward :)
I have been trying to submit a bug report and cannot get the message to send at all. I've turned off all blockers etc, but it will not go. :(.
This is my issue:
It appears there is a bug in SL3. There appears to be a dead zone at the bottom of some of my slide layers. I looked for help on the community and was informed this is a bug and needed reporting. I was told that if I used the modern player the slides/layers would work.
I also find that every time I try to switch my player I get and error message and data is sent to Articulate.
This is really frustrating. Thanks for helping.
Thanks for reaching out and letting us know you're unable to submit a case! I've opened one on your behalf and shared your original discussion here, so be on the lookout for a response soon!
Ren, do you happen to know if this bug exists in SL360, also?
I tested your project in 360 and had the same results you did.
THANK YOU Walt! That's really good to know and I think it will get addressed pretty rapidly...hope :)
Any progress on this bug? I just encountered it again :(?
Thank you for inquiring about this issue! While I don't have an update to share at this time, our team is looking into this further. You are in the right place, and we'll be sure to reach back out with an update!
I need a link to send you bug reports für Articulate Storyline 3. The only link you provide https://articulate.com/support/contact/360-teams is for Articulate 360 products.
I responded to a similar question here.
When you click the link, as an Articulate 360 Teams account seat holder, your link updates to be sure you get priority support.
The link to submit a support case is the same for everyone.
Be sure to log out of Articulate 360 or use an incognito browsing window if you need to submit a case for Storyline 3.
Thank you Leslie, I reported two bugs via chat yesterday.
Your collegue was very helpful! :-)
I'm glad to hear that, Jan. I appreciate the update.
Bonjour, j'ai des soucis avec Storyline 360, il m'est impossible de faire un export ou même passer par Review 360. Lorsque je souhaite le faire je reçois un message d'erreur. Que dois-je faire ?
Hello Sarah, and welcome to E-Learning Heroes. 😊
I'm glad to see that you were able to contact our support team and I can see that Cleo is working with you directly. Feel free to reply to that email if you need any further help.
Unfortunately, it has not been addressed in the latest SL3 version.