Does anyone know why my text entry boxes are changing sizes on their own when I click off the slide? I have them set at a certain size, but when I preview or publish the course, they change shape and are a lot taller than I had put in. It's getting frustrating.
Great question! I understand that when you preview or publish your course the text entry boxes change size. I’m happy to work with you to figure out why these things are happening! I have a follow-up question regarding the situation so I can understand what you are experiencing a little better.
Is this happening with more than one file or is this the only one?
I’ve attached a Story file that I created in Storyline 360. The size and shape of the text entry boxes stay the same when I preview and publish. Do you mind opening it into Storyline 360 on your end to see if you notice the same behavior?
Also, would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot the issue?
Thanks for reaching out and I look forward to your response!
It's happening to more than one file and I'm seeing that it's not limited to just previewing or publishing the file, rather just clicking away from the slide. I am not working on a shared drive. I opened your file and don't seem to have the issue. Maybe it's something in how I formatted the text boxes.
Thanks for sharing additional information! Would you be willing to share one of your files that has the issue or a recording of the behavior here or with our support engineers privately in a support case so we can troubleshoot the issue?
3 Replies
Hi Lyndsie,
Great question! I understand that when you preview or publish your course the text entry boxes change size. I’m happy to work with you to figure out why these things are happening! I have a follow-up question regarding the situation so I can understand what you are experiencing a little better.
Is this happening with more than one file or is this the only one?
Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.
I’ve attached a Story file that I created in Storyline 360. The size and shape of the text entry boxes stay the same when I preview and publish. Do you mind opening it into Storyline 360 on your end to see if you notice the same behavior?
Also, would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot the issue?
Thanks for reaching out and I look forward to your response!
Hi John!
It's happening to more than one file and I'm seeing that it's not limited to just previewing or publishing the file, rather just clicking away from the slide. I am not working on a shared drive. I opened your file and don't seem to have the issue. Maybe it's something in how I formatted the text boxes.
Hi Lyndsie,
Thanks for sharing additional information! Would you be willing to share one of your files that has the issue or a recording of the behavior here or with our support engineers privately in a support case so we can troubleshoot the issue?