Text entry boxes extremely slow to load

Jan 08, 2022

Articulate 3
By Articulate 3

Hi all.

I've got an activity that requires me to have around 60 text entry boxes on a slide (one per letter), but it's taking around 50 seconds for the page to load.

Does anyone know if there's a way to make text entry boxes load quicker? I've noticed a similar loading issue with pages that only have a few text entry boxes (not as long, but still too long). As it stands it's basically impossible to use them, as they slow things down so much.

Any ideas? And is there anything the Articulate programmers can do to make them load quicker?

Pinned Reply
Kelly Auner
1 year ago04/18/23 at 1:59 pm (UTC)

Hi, everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 75, we’ve included important fixes and new features.

We've included a fix for this issue:

Layers with multiple text boxes and text-entry fields would load slowly.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

6 Replies
Steve Gannon
over 2 years ago01/08/22 at 3:36 pm (UTC)

This is a known issue (it occurs whether you use a lot of text entry fields or numeric entry fields). A short thread can be found here:

https://community.articulate.com/discussions/articulate-storyline/severe-lag-in-displaying-layers

I previously opened a case with Articulate Support and they confirmed it appears to be a reproducible bug. 

I'm not aware of any workaround aside from creating an HTML form to capture the entries and display the form via a web object.

Leslie McKerchie
over 2 years ago01/10/22 at 1:16 pm (UTC)

Hello Articulate 3, 

I can confirm that this is an open issue with our team that we are continuing to investigate.

I've added this conversation to the report so that we can keep you updated here, but if you're able, please share your project file with our support engineers to confirm this is what you are experiencing as well. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Andrea Koehntop
2 years ago04/26/22 at 9:00 pm (UTC)

Hello chien, and welcome to the E-Learning Heroes community! ✨

I apologize for the issues you are having. 

If you are able, please share your .story file with us publicly here, or privately in a case to confirm that you are experiencing the same issue. We will delete it from our systems when troubleshooting is complete. 

We are also continuing to track this issue, and will keep you informed of any updates. 

Kelly Auner
1 year ago04/18/23 at 1:59 pm (UTC)

Hi, everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 75, we’ve included important fixes and new features.

We've included a fix for this issue:

Layers with multiple text boxes and text-entry fields would load slowly.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

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