Severe Lag in Displaying Layers

Nov 13, 2021

I am experiencing significant lag when trying to display a layer. I've tried to solve the problem by rebuilding the layer but continue to experience the problem. You can see the issue from the attached file by clicking on the Submit button. There is also lagging when hovering over the "i" buttons on the left side of the screen (although not as severe). I do have quite a few components on the base layer, so I don't know if I've hit some sort of rendering limit (which seems ridiculous). But appreciate it if anybody has any suggestions on how to resolve. Up against a deadline.


4 Replies
Steve Gannon

Mary Scott,

I think the number of Numeric Entry fields may be causing the problem. Although 16 entry fields doesn't seem excessive, when I hide those fields in the timeline, I don't experience the lag. You could just remove those and display a numeric variable that the user adjusts with the arrow buttons you have provided.

Kelly Auner

Hi Steve and Mary-Scott,

I have some great news to share. We just released another update for Storyline 360. In Update 75, we’ve included important fixes and new features.

We've included a fix for this issue:

Layers with multiple text boxes and text-entry fields would load slowly.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!