Text Entry fields not setting when control loses focus in mobile devices (Storyline 360)

Feb 09, 2017

We've identified that text entry fields that are added to a slide using Storyline 360 do not register if the user enters a value and then immediately clicks a Submit button when using a mobile device. In order to get the value to register, the user needs to click outside the text entry field before clicking the Submit button.

On a MAC or PC, the text entry value does register when the Submit button is clicked.

Does anyone know of any workarounds, other than to provide instructions at the start of the course?

76 Replies
Joe Tansengco

Hello Leonie, 

The issue discussed in this thread is still open, but I wanted to point out that the virtual keyboard needs to be visible in Safari and Google Chrome browsers for the numeric and text entry fields to not work properly. If this is the behavior that you're experiencing, note that we are still working on the issue. Here's a quick look at how we tackle bugs for your reference

If you're experiencing something else entirely, I'd recommend following the recommendation of my colleague Luciana to open a support case so we can take a closer look at what's happening. 

Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!