31 Replies
Heather Stuckey

When deploying the content thru our LMS and when people are using Ipad/iPhone to watch....any time there is a text entry field is clicked in the ipad keyboard appears and disappears quickly.  The Try again and then the incorrect layers appear.  See attached.  I think this has something to do with the triggers here (potentially the out of focus details). 

Leslie McKerchie

Hi Heather! Thanks for sharing your file and allowing me to take a look. I do see the behavior you reported viewing on the iPad. I think you are correct and is due to the 'control losing focus' when the keyboard pops up. I see where we have a similar issue reported and open with our QA Team so I will be sharing this with them to take a closer look. The only workaround that I see mentioned is utilizing a Fill in the Blank question slide instead.

Heather Stuckey

I did some testing with this idea and it seems to be working as long as I write the trigger to accept anything in the field.  When I try to type in the fill in the blank area on the ipad the ipad keyboard does not put any actual letters in the blank.  It appears that storyline interaction is not recognizing the input from the ipad keyboard.  

Alexis De Ryck


This post i maybe a little bit dated but i have always the same bug with ios
You can take a look a this example:

When you test on ipad or iphone, when you click on the third textfiled, keyboard appaears and disparreas immédiately
The olnly way to fill in correctly the form is to begin with the first filed and then use arrows to go down in other field

Is there a way to avoid that bug?


Alyssa Gomez

Hi Alexis!

Thanks for sharing the link to your test slide. I tested on an iPad and an iPhone, both with iOS 12. Here's a quick summary of what I saw.

  • iPad iOS 12 (screen recording here): I was able to tap in any text entry field and type a response without the keyboard disappearing. 
  • iPhone iOS 12 (screen recording here): I did see an issue when tapping inside the text entry fields. As you can see in that screen recording, the keyboard would disappear, and the cursor would immediately jump to the next field.

Our team is looking into this issue on iPhones, and I'll keep you up-to-date on our progress.

Since you're also seeing the problem on your iPad, what iOS are you using? Also, what version and update of Storyline did you use to publish the slide?

Alexis De Ryck

Hello Alyssa,

Thanks for your quick answer ;-) I appreciate that.

I' m on iOs 12 on ipad and iphone (12.0 on pad et 12.0.1 on iphone)
Latest version of storyline 360 (3.20.16814.0)

Your test on ipad is ok but try this in landscape mode > click in the third field and you will see the keyboard appaears and disappears... very blocking

Thanks for your feedback

Katie Riggio

Hi, Alexis. Thanks for checking in!

Our team is hard at work on a fix, and are treating it as a priority. Right now the timeline for this solution is a moving target, as the team will be continuously testing to ensure it works as it should.

You're in the right place, and we'll share all the updates with you as soon as we can. Scout's honor!

Leslie McKerchie

Hello Alexis!

I'm happy to report that we released Update 22 to Storyline 360 today, which includes:

Fixed: On mobile devices, the on-screen keyboard wouldn't always appear when tapping a text-entry field. In some cases, the keyboard would appear briefly, then disappear.

You can check out all the details on the latest release right here.

If you need instructions on updating, click here.

Aaron Kapala


I am wondering if this problem will also be pushed out for an update in SL3? I am trying to create a Test for an application fast track and it works on the PC's, Tablets but on iPhone's I have the problem where you click in a text entry field and it will jump to a different field.

I need to get this up and running ASAP or I am going to have to rebuild the whole project in a different piece of software altogether which I would like to prevent as I enjoy working with SL.

Many thanks


Katie Riggio

Great news, Aaron!

Update 6 for Storyline 3 is live – check out all the goodies here! 🎁

One of the fixes addresses the issue that happened on mobile devices where the text entry field would lose focus, and the keyboard would disappear.

Here's how you can update Storyline 3 to see everything this version has to offer. Let us know what you think!