Text in text box seems to be invisible

It also doesn't help that I have limited control of my computer (no admin rights). I have to go through desktop to get help.

Solution! Connected to the "modern text" feature, which is a new feature. 

Go to Design > Fonts and disable the "Use modern texts" option.

Thank you Articulate and John Say!

Thanks Joanna for the update, and I'm glad John was able to help you figure this out! 

I'm having the same issue with trials of Storyline 3 and Storyline 360.  Thanks for posting the answer - this fixed it for storyline 360.  Will try it tomorrow on storyline 3.  (Wish I'd found it earlier in the day!) 

Sorry you've run into this too, Martha! It's something our team is taking a look at. In the files where I have seen it happen typically toggling modern text off and back on again allows the text to reappear. But we'll keep you posted here when we get to the bottom of this issue! 

Hi Joanna and Martha,

Our team identified the issue folks were running into where that modern text would become invisible in the Storyline editor, but would still show when previewed or published. We've implemented a fix in the latest update of Storyline 360.

Take a look at the release notes here for some more detail and you can update by launching the Articulate 360 desktop app on your computer and click the Update button for Storyline. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

I deselected Modern Text and it worked!!  Thank you. I have been struggling with this for weeks. Wish I came here sooner!!

Hi Linda and welcome to E-Learning Heroes :)

Glad that you were able to find a workaround for the issue that you were seeing.

We just released an update as well that you may want to take advantage of so that you do not have to use that workaround and can use Modern Text if you wish.

Thanks Leslie!

Sent from my iPad

Has this bug reappeared in Storyline? I'm using v3.21.17083.0 and I have text disappearing at the end of a sentence unless I disable "Use Modern Text"

Hi Philip,

I haven't seen or heard any reports of this reappearing, but I'd be glad to take a look at your file and test it out. Also, we're now on Storyline 360, build 3.22.17236.0 so you may want to look at updating as well. 

Can you also let me know if you're seeing this while editing or in the preview/publish of your Storyline file? 

Hi there, it is the same issue as mentioned, so it applies to editing, but the text appears properly in preview or publish.

I'm contracting at a large organisation, so I am waiting for IT to be able to update Storyline, as the PC is locked down. I can't provide the what I am working on, but in testing I can easily recreate the issue, which appears to be to do with using tabbing as a way of spacing text in a text box.

I recorded a demo of what happens. I know the answer is probably "don't tab for spacing", but it's still clearly a display issue.

I've had the update applied (I am now on version 3.22.17236.0) and the text still disappears if I use a tab for spacing in the text box.

Hi there Philip! I'm seeing the same thing you're seeing. As you mentioned, this only applies to editing, not previewing or publishing. Let me get this to my team to see how we can help. I'll report back if I get new information to share!

Hi, I am also facing this issue intermittently and it seems normal only after disabling 'Use Modern Text'. Also, I am using the latest version. Has this issue resurfaced?

Hi Prita!

It sounds like text is disappearing on your slides when you disable the Modern Text feature, is that right? Does everything appear correct when Modern Text is enabled? 

I haven't seen other reports of this issue since the latest update, but we'll keep our eyes out and take a closer look at it. Thanks for reaching out!

Hi Alyssa,

That is exactly the problem. But when I disabled the Modern Text feature, the formatting of the text throughout the font was disturbed and correcting that is going to be a huge task for me.

Thanks for providing more context around what you're seeing, Prita. 

With your permission, I'd like our Support Engineers to take a look at your project file to investigate what's happening. You can share it with the team privately by clicking here. They will delete your file when they are done troubleshooting.

Hi Alyssa, I'm aware there is a few conversations going on here....but a month ago (I wish forum posts had specific dates so that I could reference it) you said (to me) "I'm seeing the same thing you're seeing"...but to Prita you've commented "I haven't seen other reports of this issue since the latest update".

I'm on what I believe is the latest update (v3.23.17522.0) and I don't see the issue resolved at all? The visual glitch re tabbing and text disappearing in edit mode) is still there as far as I can see.

Cheers, Phil

Hi Philip,

You mentioned, "the text still disappears if I use a tab for spacing in the text box." 

Prita's issue is a bit different, as she did not mention using a tab for spacing. The best way we can identify her issue is by taking a closer look at her file. 

The problem you are seeing has been reported as a bug, and it has not been resolved yet. We have this discussion tagged to be updated as soon as a fix is released. 

Hello, I'm here to inform you that I just faced the same issue on a just downloaded trial version of Storyline 360, but solved following this thread suggestions. Thank you

I'm glad that this conversation was able to help you as well, Matteo. Thanks for chiming in to share.

Getting the same problem in SL360 3.44.23192.0
Turning off "Modern Text" removes the behaviour as a workaround

Hi Bruce,

Thank you for letting us know! I'm glad to hear that the workaround helped as our team looks into this behavior. 

You are in the right place, and we will be sure to provide an update on this issue! 

Hello everyone!

I have great news to share! We are no longer seeing this bug where text gets cut off or disappears when tabbing in Edit Mode within our latest version of Storyline 360 (Build 3.72.29699.0).

Please let us know if you’re still noticing the issue and we’ll be happy to continue troubleshooting with you in a support case.