Text in text box seems to be invisible

Has anyone encountered this weird issue? What did you do to fix it? 

I started a new project in 360 and added a textbox to the slide but I can't see the text. What I type is showing up in the timeline and when I show it in preview but in the normal development view I can't see any of it. This only seems to be happening in any new project I start. In existing projects I can see previous boxes just fine AND I can added new text boxes just fine.

I have put a ticket in with Articulate but so far they can't figure out what is going on. I tried the solutions (uninstall 360 and reinstall, bring DPI on text down) they suggested but nothing seems to work. They are in contact with my desktop people.

And it's only happening with my copy. When I share the file everyone else can see everything just fine. I posted two images of what I see.

Any help would be greatly appreciated.

24 Replies
Ashley Terwilliger

Hi Joanna and Martha,

Our team identified the issue folks were running into where that modern text would become invisible in the Storyline editor, but would still show when previewed or published. We've implemented a fix in the latest update of Storyline 360.

Take a look at the release notes here for some more detail and you can update by launching the Articulate 360 desktop app on your computer and click the Update button for Storyline. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Ashley Terwilliger

Hi Philip,

I haven't seen or heard any reports of this reappearing, but I'd be glad to take a look at your file and test it out. Also, we're now on Storyline 360, build 3.22.17236.0 so you may want to look at updating as well. 

Can you also let me know if you're seeing this while editing or in the preview/publish of your Storyline file? 

Philip Roy

Hi there, it is the same issue as mentioned, so it applies to editing, but the text appears properly in preview or publish.

I'm contracting at a large organisation, so I am waiting for IT to be able to update Storyline, as the PC is locked down. I can't provide the what I am working on, but in testing I can easily recreate the issue, which appears to be to do with using tabbing as a way of spacing text in a text box.

I recorded a demo of what happens. I know the answer is probably "don't tab for spacing", but it's still clearly a display issue.

Alyssa Gomez

Hi Prita!

It sounds like text is disappearing on your slides when you disable the Modern Text feature, is that right? Does everything appear correct when Modern Text is enabled? 

I haven't seen other reports of this issue since the latest update, but we'll keep our eyes out and take a closer look at it. Thanks for reaching out!

Alyssa Gomez

Thanks for providing more context around what you're seeing, Prita. 

With your permission, I'd like our Support Engineers to take a look at your project file to investigate what's happening. You can share it with the team privately by clicking here. They will delete your file when they are done troubleshooting.

Philip Roy

Hi Alyssa, I'm aware there is a few conversations going on here....but a month ago (I wish forum posts had specific dates so that I could reference it) you said (to me) "I'm seeing the same thing you're seeing"...but to Prita you've commented "I haven't seen other reports of this issue since the latest update".

I'm on what I believe is the latest update (v3.23.17522.0) and I don't see the issue resolved at all? The visual glitch re tabbing and text disappearing in edit mode) is still there as far as I can see.

Cheers, Phil

 

Alyssa Gomez

Hi Philip,

You mentioned, "the text still disappears if I use a tab for spacing in the text box." 

Prita's issue is a bit different, as she did not mention using a tab for spacing. The best way we can identify her issue is by taking a closer look at her file. 

The problem you are seeing has been reported as a bug, and it has not been resolved yet. We have this discussion tagged to be updated as soon as a fix is released.