I clicked the icon to pop out the Timeline into a standalone "window". It opened at the very top of my screen with the top controls off screen. I cant get it back or get to the control functions. I've restarted, tried a new document... it's stuck. HELP!
Thanks for the update - and when you undock the windows you should be able to move them around your screen and even onto another monitor, so hopefully that's what you were able to do.
I am having the same issue. I have some work-arounds in order to get my window back to a usable position, however, How do i prevent this from happening. Every time I pop out the timeline after a fresh startup of storyline 2, this happens. Its quite annoying. The timeline window, when popped out, goes to the top of the screen, then slightly off screen to the point i can not move it.
I fix it by adjusting my second monitor to be "above" my main monitor and can thus reach up and move the timeline window. But i feel this shouldnt be happening in the first place. And i dont want to have to do this every time i use Storyline.
I'm not sure I"m clear on how it's appearing above your Storyline UI and then is inaccessible? It sounds somewhat similar to an issue our team is investigating in that moving the panels around can cause them to get lost, and you can always use the "redock" option within the top of the Storyline interface to find them again. Also what version/update of Storyline and Windows are you using?
Here is a screenshot of what is happening. I should be on the latest version of Storyline, i just downloaded it last week. Using the latest Win 7. The image shows the top edge of my screen. You can see how the timeline window is above the top edge of the screen. This is where it automatically appears when i click the pop out button.
Thanks David for the screenshot - can I ask where your windows task bar is? I know there is an issue where if it's anywhere but the bottom, then the Storyline UI can have elements hidden behind it or appear offscreen and therefore unaccessible. We've reported that to our QA Team and they're investigating it but in the meantime you may want to look at redocking the windows if you're unable to access or moving the position of the Windows task bar.
That may be to root of my problem then. I have my task bar set to auto-hide (on the bottom). I have also noticed that when in such a setting and with storyline set to full screen, i can not access my task bar. Normally placing my mouse at the bottom of the screen would cause my task bar to rise. This does not happen in story line.
Yes - I see it's also noted that setting the task bar to autohide causes the same behavior. I'll include this thread in the report filed with our team and be in touch once there is additional information to share.
I constantly have this issue with a variety of palettes when I use two monitors. The layers properties are almost always half on half off the second monitor. Sometimes it is fixable by disconnecting second monitor which brings the pallet within reach. Sometimes I have to restart SL and sometimes my entire computer. This is happening now with the CC palette too. This time it is completely off the screen. We are running Windows 7 so not sure if that is where the issue is coming from. :(
I'm sorry to hear you're still having so much trouble using the Storyline windows. Can you also let me know what update of Storyline 360 you're using? The latest is Storyline 360, build 3.21.17083.0. Also, for your Windows 7 set up, what's the screen resolution and DPI you're using?
18 Replies
After posting I found "Redock all Windows" . All is better now.
Hi Jef! Glad that you were able to find the solution and thank you for popping in to share and update :)
That's VIEW ---> REDOCK ALL WINDOWS for anyone who comes here searching for the answer...
Thanks Benjamin for sharing here.
All, my issue is that the window is covering the top tabs so I am unable to get to the "redock windows" fix. Any ideas?
Nevermind. I was able to move the window enough to get to the View tab. Whew!
Hi Lindsay,
Thanks for the update - and when you undock the windows you should be able to move them around your screen and even onto another monitor, so hopefully that's what you were able to do.
Hello,
I am having the same issue. I have some work-arounds in order to get my window back to a usable position, however, How do i prevent this from happening. Every time I pop out the timeline after a fresh startup of storyline 2, this happens. Its quite annoying. The timeline window, when popped out, goes to the top of the screen, then slightly off screen to the point i can not move it.
I fix it by adjusting my second monitor to be "above" my main monitor and can thus reach up and move the timeline window. But i feel this shouldnt be happening in the first place. And i dont want to have to do this every time i use Storyline.
Hi David,
I'm not sure I"m clear on how it's appearing above your Storyline UI and then is inaccessible? It sounds somewhat similar to an issue our team is investigating in that moving the panels around can cause them to get lost, and you can always use the "redock" option within the top of the Storyline interface to find them again. Also what version/update of Storyline and Windows are you using?
Here is a screenshot of what is happening. I should be on the latest version of Storyline, i just downloaded it last week. Using the latest Win 7.
The image shows the top edge of my screen. You can see how the timeline window is above the top edge of the screen. This is where it automatically appears when i click the pop out button.
Thanks David for the screenshot - can I ask where your windows task bar is? I know there is an issue where if it's anywhere but the bottom, then the Storyline UI can have elements hidden behind it or appear offscreen and therefore unaccessible. We've reported that to our QA Team and they're investigating it but in the meantime you may want to look at redocking the windows if you're unable to access or moving the position of the Windows task bar.
That may be to root of my problem then. I have my task bar set to auto-hide (on the bottom). I have also noticed that when in such a setting and with storyline set to full screen, i can not access my task bar. Normally placing my mouse at the bottom of the screen would cause my task bar to rise. This does not happen in story line.
Yes - I see it's also noted that setting the task bar to autohide causes the same behavior. I'll include this thread in the report filed with our team and be in touch once there is additional information to share.
Thank you!! This just happened to me and I thought I had to recreate my entire project
I constantly have this issue with a variety of palettes when I use two monitors. The layers properties are almost always half on half off the second monitor. Sometimes it is fixable by disconnecting second monitor which brings the pallet within reach. Sometimes I have to restart SL and sometimes my entire computer. This is happening now with the CC palette too. This time it is completely off the screen. We are running Windows 7 so not sure if that is where the issue is coming from. :(
Hi Curtis,
I'm sorry to hear you're still having so much trouble using the Storyline windows. Can you also let me know what update of Storyline 360 you're using? The latest is Storyline 360, build 3.21.17083.0. Also, for your Windows 7 set up, what's the screen resolution and DPI you're using?
Whew! Thanks for posting.
I had the same problem, thanks for posting!! Thank you, @Benjamin Passons, for clarifying!