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Hi LearningAtWorley!

I'm so sorry about the snag!

We're hard at work on a fix for this as we speak. I'll circle back here to let you know as soon as we're back up and running!

For up-to-the-minute updates, please subscribe to our Articulate Status Page: https://www.articulatestatus.com/

Hi LearningAtWorley!

AWS is back up and running normally, and we're monitoring it carefully! Could you try to access Text-to-Speech now and let us know how it goes?

This error is NON-STOP today.

AGREED. Please help.

Yes, same here - please get it fixed! Thanks

Same issue here...still happening.

yup. Me too!

Same - Having this happen for several days now. Attached is a screen shot and an error log generated.

Same issue.  Just started today. 

Hi everyone,

I'm sorry for the trouble. We had a confirmed issue with text-to-speech yesterday, but our engineering team already worked on a fix. Let us know if you still need help with the issue; we're happy to help!

Thanks for the response. It is still giving me the same error today. 

Sorry to hear you're still running into this error, Mike. I can insert text-to-speech audio on my end without issues.

If repairing Storyline doesn't improve things, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you!

So far, so good. The first 2 times of the day failed, and I'm sailing now. Thank you. 

That's great to hear! You're welcome, Mike. If you encounter other issues, please let us know here or privately in a support case. We'll be happy to assist you.

So far so good today.  Thank you! 

Thanks for sharing the update, Donna. That is fantastic news!

Started out with one error this morning but tried again quickly and it's been working well ever since. I've done at least ten text-to-speech requests, and all are working. Thanks for whatever you did!