Unable to upload videos Mar 03, 2023 By Dyane Espinosa Hi! I'm getting a message that says the video I want to upload is not compatible. It is mp4. I uploaded one yesterday just fine. Does anybody know I can solve this? Thank you! Dyane
Ron Price Partner 1 year ago03/03/23 at 5:39 pm (UTC) By Upload, are you referring to the Insert>Video option in Storyline? Can you share the file?
Dyane Espinosa Author 1 year ago03/03/23 at 5:45 pm (UTC) Hi Yes, this is what I want to upload. CXone_recording_Eishua_Rizvi_2023-01-17_20-57_UTC__263c3a40-f9ee-49ef-b339-d3b2ce469171.mp4
Dyane Espinosa Author 1 year ago03/03/23 at 5:47 pm (UTC) I inserted one yesterday and it worked just fine. The one I uploaded yesterday is on slide 3. Active_Listening_v2.story
Ron Price Partner 1 year ago03/03/23 at 5:56 pm (UTC) So your file is really just an audio file. In your Story, your previous addition was also an Audio. If you right click your file - show more - rename - change it to an MP3 and it should work fine as an audio file CXone.mp3
Dyane Espinosa Author 1 year ago03/03/23 at 6:44 pm (UTC) THANK YOU SO MUCH, RON!!!! You saved my day!!!!
5 Replies
By Upload, are you referring to the Insert>Video option in Storyline? Can you share the file?
Hi Yes,
this is what I want to upload.
I inserted one yesterday and it worked just fine.
The one I uploaded yesterday is on slide 3.
So your file is really just an audio file. In your Story, your previous addition was also an Audio.
If you right click your file - show more - rename - change it to an MP3 and it should work fine as an audio file
THANK YOU SO MUCH, RON!!!!
You saved my day!!!!