Video Is Cutting Off Before it is Actually Finished

Apr 05, 2021

Hello,

I am running into a problem in my scorms in which the video (embedded in scorm, not a link) is finishing several seconds, and in some cases up to 20 seconds, early.

I've done the workaround involving adding extra black space at the end of the clip, and I've also added a closing graphic that lasts eight seconds... all in an attempt to keep the video from cutting off content.

Is there any official workaround or best practice to have the video end, when it supposed to end?

1 Reply
Lauren Connelly

Hi Bryce!

Sorry, you're running into an issue with videos stopping before the video timeline is finished! I see that you've reached out to our Support Engineers, and my teammate, Phil, has been able to troubleshoot with you. We'll continue the conversation in your case so that we have all the information in one spot. Phil is still available in your case if you have additional questions!