Videos on layers won't replay

Hi Mary Ann,

I took at the latest post which was with Gary and it seems our team wasn't able to replicate the issues when using Storyline 2 Update 9 (we're now on Update 10). Do you know what update you're on? Can you share a bit more detail and information about your set up and the issue you're running into? 

I have update 6.  We are a little behind apparently.  Here is the screenshot of what I did to make it work this afternoon.

I am actually on update 6. We did find a work around by incorporating a
SILENCE.MP3 into the layer. This is the code I used. I will have to look
into getting the most recent SL software update!

Ah, definitely let us know if you can get on the latest update - and if the problem still continues! Thanks for the follow up. 

I have also a problem with not replaying (or be able to restart) video's on a layer. I am working in a project that originally was created in SL1 (as far as I remember no probelems with the video on the layers)  and now I am on the latest version of SL2.

There is a strange thing in the behavior. On the slide are four layers with video. Two of the contain a small (size) video, that can restart with a button on the base layer. The two othe videolayers contain larger video's and do not replay when the layer is showed again (from a button on the base layer).

Hi everyone:

The timing of these article responses is apt, as I am currently working on a video-oriented slide for a new project that might also have this problem occur, as I've also occasionally run into this now and again over the past year in Storyline 2!

Typically my Storyline 2 solutions are workarounds:

1. Place the Video I need to control on the Base Layer, and NOT on subsequent Slide Layers.

OR:

2. If I need to use control gates to move on, I place the gate triggers and details (IE: Hotspots, for example, or Buttons, or other state/tracking details) on ONE Slide, and the Video on a SEPARATE Slide.

Hope this helps!

-Mark

PS: I will investigate seeing how this works in Storyline 360 this weekend and will post my results next week. ;)

Hi there Chris - it looks like Mark was able to offer a couple of solutions for you. If you'd like us to investigate further, feel free to attach your .story file here, and I'll be happy to take a look!

Hi Mark and Alyssa,

It does not work in the published Flash-version of SL360, but it works in the HTML-5 version. A problem with the HTML5-version is that we cannot configure the videoplayer (it is only visible when the mouse is over the video). The preview in SL360 it works fine withe the articulate videoplayer.

I also considered moving the feedback video's to the base layer, but I will have to move them to a later moment on the timeline and I will need extra triggers to stop and play the videos on the base layer. The project has 50 slides and this will take too much time.

I attach the document with one slide of the entire module. There are 5 video's. The first video (on the base layer) is the one withe the question. On the two layers Optie 1 and Optie 2 are the video's with the answering options ("Ja" and "Nee", "Yes" and "No") with the video's that apear right of the question video. These video's do replay when you click on the Replay-button.

On the layers Feedback 1 and Feedback 2 are the video's that apear when you click on the options. These video's do not replay when you click one of the option videos again.

On the layers triggerSetHerhaalNormal and triggerSetHerhaalDisabled are the triggers that are responsible for hiding the replay buttons when a video is playing.

Hello Chris,

I opened the file you attached in Storyline 360, and published to both Flash and HTML5. The links to the published outputs are below. I did not see any issues with the videos replaying. Can you please check these links and let me know if the issue seems to be resolved in these published outputs? If not, can you please clarify which videos are not replaying?

• Published with Flash
• Published with HTML5

Hi Alyssa,

Thanks for helping. I tried the Flash version in Chrome (version 55.0.2883.75 m), Edge and IE and the feedback layer does not replay when I click on the option "Ja" for the second time. In Firefox the feedback can be replayed.

Thank you for clarifying that, Chris. I now see the behavior you describe. At this point, it would be best if our Support Engineers take a look at your file to determine why it works as expected in HTML5 but not in Flash. I opened a support case for you (#00965047 for my reference) and included your file, as well as the links to the published content. You should be hearing from one of our engineers shortly. I'll also follow along with your case and post updates here  for anyone else in the community that may encounter the same problem in the future.

Hi Chris:

Interesting that your feedback can be replayed just fine in Firefox and not in Chrome. 

Generally speaking, the (informal, my interpretation only) hierarchy of browser support from Articulate goes something like this:

-Google Chrome (near-full support, .chrome)

-Mozilla Firefox (top-level support, .moz)

-Opera (high-level support, .opera)

-Microsoft Edge (currently not A360 supported)

-Microsoft Internet Explorer (currently not A360 supported)

Out of all of these, Chrome is, on paper, at least, the easiest for Articulate to support, as its overall HTML 5 support scores vastly outstrips most other browsers (492/555).

That being said, Firefox and Opera are slowly gaining ground on Chrome, and even Edge is improving, relatively speaking.

Flash, is, of course, another entirely different beast, and is going to be the critical point of entry for Articulate's engineers to assist you with, as Alyssa points out. ;)

Hi Alyssa,

Thanks for opening the support case. This was the answer:

Thanks for writing back and for the clarification. Following your instructions, we've reviewed the project again and was able to reproduce the issue on Flash content - even on new projects we've worked on. We've reported this case to our Quality Assurance Team for their review. I cannot offer a timeframe for when or if this issue will be addressed in the future build but I'll certainly keep you posted. 

I hope we do not have to wait too long.

Thanks for sharing that reply here, Chris. I'll be sure to post updates to this forum thread as they become available!

Hi, is this issue sorted yet?  I'd like the video to play automatically again if the learner revisits the layer. Even having a standalone play button doesn't work.  Resetting the layer to initial state makes no difference.

I'm on SL2 V9.  When I check for updates it says I'm up to date but Ashley above says we're up to V 10.  

Can you let me know?

Thank you.

Hi 

We're on SL2v11

https://articulate.com/support/article/issues-addressed-in-the-latest-articulate-storyline-2-update

Thanks for your quick response Wendy.

I just updated to V11 but the behaviour remains.

I have a slide with multiple videos on layers.  When I try and replay a video it works once but after that, no matter which layer i choose, it won't replay.  I have two multiple video slides and the behaviour was the same.  It would replay any of the videos but only once.  When I try and replay another, it doesn't.

Do you have a private email I can send this course to you to take a look at? This module is confidential.

As a side note, when I hit 'check for updates' it says im up to date but I was on V9.

Thanks

Hi Rodney

I'm not Articulate staff so if you need to share privately you may want to submit a case with Articulate, alternatively if you are happy for me to take a look you can use the Contact Me email on my profile to get in contact with me.

Are you testing your published module locally or are you uploading to the intended environment Web/LMS and you are having this behaviour?

Hey Rodney,

The behavior you're seeing seems to match the issue Chris also experienced, mentioned above. I appreciate you sharing your experience with us; it’s definitely helpful to understand how many folks are experiencing this bug and how often they encounter it. That info helps us prioritize our development resources. And in case you're wondering how we handle bugs, here's how we tackle it.

If you'd still like us to take a look at your file, we'd be happy to do that. You can send it directly to our support engineers here. 

I'll be sure to update this thread once we have more information from QA, and you'll be notified of any new information because you're now subscribed. 

Hi Alyssa! I also experience this. Video on layer plays find the first time, but it can't be replayed--not even when triggered from a button or when slide is revisited (it's set to reset). This is the published output in HTML5.

Hey there Tin,

Thanks for letting us know you're seeing this, too. We're still working on a fix for this issue, and I'll certainly add your experience to the report. As soon as we have new information to share, you'll be notified since you're now subscribed to this post. :)

Hello there!

I also have the same problem. Videos play well on desktop, but on mobile, when revisited, they only freezes, no movement, no sound, and the slider is only moving as seconds passes. It goes till the end of video duration. The navigation works, but whenever I visit video in branching scenario which was visited before, it freezes. I use Storyline 360 and I am about to send a demo to the client tomorrow, and I don't know what to do.

The first post about this problem is 2 years old. Articulate is stille working on a solution. I am afraid that there is no solution tomorrow or within the next ...... days, months? I solved the problem by adding extra slides (with the video's on the base layer) and extra triggers. 

Did you try Firefox (flash or html5)? Perhaps you are lucky and you can use this for your demo.

Hello Chris,

your solution is very creative! I was thinking about something similar, but
then I found info about updates.
The good think is that I found out that last update for Storyline 360, one
month ago solves that problem! U updated my Storyline and everything works
fine, videos are not freezing anymore on mobile during revisit slides.
I am so happy :-)

It seems that mobile responsive interactive video it at it's beginning of
stronger commercial usage.

Mario