I wonder if because you are refreshing the browser window you are either not sending the bookmarking data or that the bookmarking data is not being requested? I haven't seen a lot of questions on this behavior or set up - but you may want to look at testing the course at SCORM Cloud which is an industry standard for testing SCORM content to see how it behaves and also you could look at enabling LMS debug mode to see how the course behaves and what information is being sent back and forth.
I'd generally suggest not to refresh - but was there a reason you were looking to have them refresh?
There are some users who seem to get impatient and pressed the F5 button just to make it 'load faster'. But we are just checking if its a normal behavior across SCORM platforms. It does seem that most SCO gets disconnection upon refresh. We will inform the users not to do that.
I'm experiencing a similar issue. We have a SCORM 1.2 loaded into CrossKnowledge. When learners refresh the browser (by accident, or if they are returning to finish a course) - or when they exit a course and return, the course will not reload. The page is completely blank. I'd like to understand if there is an alternative to telling users to complete the course in one sitting - this particular course has already been pushed out to 5300 learners. Any help is appreciated.
Not exactly the same issue (users not refreshing voluntarily), but I landed here after facing something similar and after extensive testing we were able to determine that there was one button in the course that was ultimately not assigned a destination and thus causing the learner's progress to stop, go to a black screen, and unable to re-enter the course from the LMS.
Once we assigned the button the issue was resolved. It was not anything related to the suggestions above. Hope this helps someone!
5 Replies
Hi Chris,
I wonder if because you are refreshing the browser window you are either not sending the bookmarking data or that the bookmarking data is not being requested? I haven't seen a lot of questions on this behavior or set up - but you may want to look at testing the course at SCORM Cloud which is an industry standard for testing SCORM content to see how it behaves and also you could look at enabling LMS debug mode to see how the course behaves and what information is being sent back and forth.
I'd generally suggest not to refresh - but was there a reason you were looking to have them refresh?
Thanks Ashley.
There are some users who seem to get impatient and pressed the F5 button just to make it 'load faster'. But we are just checking if its a normal behavior across SCORM platforms. It does seem that most SCO gets disconnection upon refresh. We will inform the users not to do that.
Regards,
Chris
Impatient users. Never heard of such a thing. ;)
Yeah, it does sound normal if refreshing the browser to have lost the connection and therefore have some bookmarking difficulty.
I'm experiencing a similar issue. We have a SCORM 1.2 loaded into CrossKnowledge. When learners refresh the browser (by accident, or if they are returning to finish a course) - or when they exit a course and return, the course will not reload. The page is completely blank. I'd like to understand if there is an alternative to telling users to complete the course in one sitting - this particular course has already been pushed out to 5300 learners. Any help is appreciated.
Not exactly the same issue (users not refreshing voluntarily), but I landed here after facing something similar and after extensive testing we were able to determine that there was one button in the course that was ultimately not assigned a destination and thus causing the learner's progress to stop, go to a black screen, and unable to re-enter the course from the LMS.
Once we assigned the button the issue was resolved. It was not anything related to the suggestions above. Hope this helps someone!