Forum Discussion

DesireSierra's avatar
DesireSierra
Community Member
2 months ago

¿Por qué no se completa la visualización en Rise 360?

Buenos días, Según avanzamos en el contenido, no llega a completarse como visualizado al 100% (tal y como se muestra en la imagen adjunta). ¿Alguien sabe a qué puede deberse?   Muchas gracias...
rise 360
KellyAuner's avatar
KellyAuner
Staff
2 months ago

Hi DesireSierra,

Thanks for reaching out!

This screenshot is helpful in understanding what you're seeing. I have a few troubleshooting questions to get started.

  • Are you seeing all the content in the course, but the menu progress isn't showing as complete? Or is there content missing from the course as you work through it?
  • Are you viewing the course on an LMS? If so, have you tested publishing your course to SCORM Cloud?
  • Have you trying viewing the course in a different browser?

Please feel free to share a copy of your course with our team in a support case if you need further assistance! We'll delete it from our systems once troubleshooting is complete.

  • DesireSierra's avatar
    DesireSierra
    Community Member
    2 months ago

    Hi KellyAuner​,

    Exactly, we see all the course content, but it's not shown as complete in the progress bar in the menu (on the left side of the screen).

    On the other hand, we're downloading it as follows: publish ◊ LMS ◊ Scorm 1.2. We've tried it in other browsers, and the same thing happens.

     

    Thank you very much.

    Best regards.

    • EricSantos's avatar
      EricSantos
      Staff
      2 months ago

      Hi DesireSierra,

      Thank you for your feedback and the additional details!

      To troubleshoot further, I recommend using incognito mode to rule out possible browser extensions that may be causing the problem. If the issue persists, could I have you connect with us in a case. This will allow us to investigate the issue more thoroughly. We'll reach out soon after we hear from you.