Forum Discussion
-MP4 files not recognize as such by Storyline-
Hey Guys,
I need to put some MP4 files in Storyline 360 but when I select them the software tells me that the names migh be incorect or that they might not be MP4s at all. I checked the name and that was not the issue. Then I tried to recode the MP4 using VLC and adobe media encoder to make sure it was not some strange output setting issue. But alas that did not do the job.
Anyone here as a fix for this sort of issue?
2 Replies
Hi Marc-Antoine I saw an answer from RutwinGeuverink in a post from way back (see link below). The solution offered still appears to be valid today - it may be worth trying. Below is an excerpt from the post, there is a longer explanation on the whys and wherefores and some links on the post should you wish to dig in further.
"Most likely the mp4 file in question contains a non-supported combination of audio and video - What is the source of your mp4 file? You could try to convert your file to a more compatible MPEG-4 format. https://cloudconvert.org/ (just select from mp4 to mp4)"
Storyline is not recognzing the MP4 format | Articulate - Community
