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Marc-Antoine's avatar
Marc-Antoine
Community Member
2 months ago

-MP4 files not recognize as such by Storyline-

Hey Guys,

I need to put some MP4 files in Storyline 360 but when I select them the software tells me that the names migh be incorect or that they might not be MP4s at all. I checked the name and that was not the issue. Then I tried to recode the MP4 using VLC and adobe media encoder to make sure it was not some strange output setting issue. But alas that did not do the job. 

 

Anyone here as a fix for this sort of issue?

Articulate 360

6 Replies

  • Ange's avatar
    Ange
    Community Member
    2 months ago

    Hi Marc-Antoine​   I saw an answer from RutwinGeuverink​  in a post from way back (see link below). The solution offered still appears to be valid today - it may be worth trying. Below is an excerpt from the post, there is a longer explanation on the whys and wherefores and some links on the post should you wish to dig in further.

    "Most likely the mp4 file in question contains a non-supported combination of audio and video - What is the source of your mp4 file?  You could try to convert your file to a more compatible MPEG-4 format. https://cloudconvert.org/ (just select from mp4 to mp4)" 

    Storyline is not recognzing the MP4 format | Articulate - Community

  • SBP_Inc's avatar
    SBP_Inc
    Community Member
    2 months ago

    I'd suggest looking at Articulate's newly added support for WebM here, to avoid the (likely) issue with unsupported or proprietary codecs. 

  • Marc-Antoine's avatar
    Marc-Antoine
    Community Member
    2 months ago

    Hi, thank you all for the feedback. Following your advice I trieds converting the MP4 in a few different format to make it work. Saddly that did not do anything, my storyline would not recognize them. I tried a few different video files, but none of them are being accepted by storyline. I was able to Install the software on another work device and the MP4 where not a problem when I was importing them into storyline on this secondary computer. I am looking into uninstaling and re-installing storyline in my main work computer when time permit to see if that solves the issue.

    • LucianaPiazza's avatar
      LucianaPiazza
      Staff
      2 months ago

      Hello Marc-Antoine​, 

      Thanks for reaching out! I'm sorry to hear that you've encountered this unexpected behavior when uploading an MP4 file to your Storyline project. As others have mentioned in this thread, Storyline supports MP4 and WebM files. 

      • Are you able to insert any videos from a website successfully into your course? 
      • Do you experience this behavior in a brand new .story file on your first computer? 

       

      As a first step, I recommend a repair of Storyline 360. Sometimes, a quick repair will fix some erratic behavior!

      Please let us know if you're still encountering this issue with your MP4 files not being recognized in Storyline after the repair. We can continue the conversation in a support case. 

      Looking forward to hearing from you!

      • Marc-Antoine's avatar
        Marc-Antoine
        Community Member
        30 days ago

        Hi Luciana, I apologize for the delays in this conversation. I can only look into this issue in between projects. I have tried repairing Storyline as described, and the issue persists. I did all my updates, both on my machine and with my Storyline. I have tried many new Storyline files with different video files that work elsewhere. I did discover that even grabbing videos from the Storyline banks of videos causes my Storyline file to crash. I'm not sure what to do about this matter at this point. It would be great to be able to use it on my main computer and not have to use a secondary machine to start projects.