Forum Discussion
-MP4 files not recognize as such by Storyline-
Hey Guys,
I need to put some MP4 files in Storyline 360 but when I select them the software tells me that the names migh be incorect or that they might not be MP4s at all. I checked the name and that was not the issue. Then I tried to recode the MP4 using VLC and adobe media encoder to make sure it was not some strange output setting issue. But alas that did not do the job.
Anyone here as a fix for this sort of issue?
4 Replies
Hi Marc-Antoine I saw an answer from RutwinGeuverink in a post from way back (see link below). The solution offered still appears to be valid today - it may be worth trying. Below is an excerpt from the post, there is a longer explanation on the whys and wherefores and some links on the post should you wish to dig in further.
"Most likely the mp4 file in question contains a non-supported combination of audio and video - What is the source of your mp4 file? You could try to convert your file to a more compatible MPEG-4 format. https://cloudconvert.org/ (just select from mp4 to mp4)"
Storyline is not recognzing the MP4 format | Articulate - CommunityHi, thank you all for the feedback. Following your advice I trieds converting the MP4 in a few different format to make it work. Saddly that did not do anything, my storyline would not recognize them. I tried a few different video files, but none of them are being accepted by storyline. I was able to Install the software on another work device and the MP4 where not a problem when I was importing them into storyline on this secondary computer. I am looking into uninstaling and re-installing storyline in my main work computer when time permit to see if that solves the issue.
Hello Marc-Antoine,
Thanks for reaching out! I'm sorry to hear that you've encountered this unexpected behavior when uploading an MP4 file to your Storyline project. As others have mentioned in this thread, Storyline supports MP4 and WebM files.
- Are you able to insert any videos from a website successfully into your course?
- Do you experience this behavior in a brand new .story file on your first computer?
As a first step, I recommend a repair of Storyline 360. Sometimes, a quick repair will fix some erratic behavior!
Please let us know if you're still encountering this issue with your MP4 files not being recognized in Storyline after the repair. We can continue the conversation in a support case.
Looking forward to hearing from you!
