Forum Discussion
360 Player Artificate - White Box top left
Hi - hoping someone can help us with our slide issue. I have looked around but have not seen anyone discuss this issue and I am wondering if it is specific to how we have the player set up.
We use a very basic player - classic with everything off and a black background so that our visuals make an impact. You can see in the example provided slide 1.1 has a test video on a white background and slide 1.2 has the video on a black background but higher on the slide. When you hit preview you can see that for a split second the slide player is missing the top left section (see slide 1.3 and 1.4) - this tends to put hairlines around that section when in preview. This has never happened in previous versions - just wondering if this is a setting that we missed ?
This issue arises when something is on top of that section as you can see it much more in slide 1.2
Any help or direction would be amazing - we are getting into a big build and really can't afford to have this artificate on the player be an issue during design review.
Thanks Tracy
Hi Tracy,
Thanks so much for reaching out! Sorry to hear you've run into this snag. Happy to help! ✨
Did you happen to make any modifications to the latest version of the course? Just trying to zero in on what might be causing this.
I took a look at your .story file, and it appears to be screenshots of your current course. I'd like to take a closer look at your .story file for the course. Feel free to upload to this thread or privately in a support case. It will be deleted when troubleshooting is complete.
Looking forward to hearing from you!
Hi Luciana - sorry for the delay as i was out of town. I have uploaded the test file to a support case. You will see when a slide is previewed the top left corner is blank - given the way we organized the slide it will not show but if we added something with a white background you would see the lines of the box.
Any info would be appreciated as we are always striving for clean files - you never know what can effect something else in a course :)
Tracy
Hi Tracy!
Thanks for the feedback! Great move on sharing your file through a support case. You're in excellent hands working one-on-one with our support engineers and should be hearing from them shortly!
We can continue troubleshooting in your support case to keep all information in one spot.
