Forum Discussion
Access denied error
A learner is experiencing some kind of access denied error in various parts of a new course we launched a few months ago.
The actual error message she is getting within the browser is:
?xml vers...
Does anyone have any additional insight about how to resolve this issue?
I'm running into an AccessDenied error when I preview a course in Thinkific that has HTML5 Storyline components. Sometimes I'm able to view them no problem, and others times it displays "AccessDeniedAccess DeniedXY09FR29X89DJJ7RDx9OLNA+zx87TWsopXCz0yPAmFtdvKz8hTUU+2PNkRZSSHZ8BnLW8PDdPw2Nc2vA8pTvlvJQclA=" in the course player.
Refreshing the page usually resolves this, but I don't think users will have the patience for this, and I don't blame them.
My file names have no special characters, they're just alphanumeric (e.g., FramingLesson1.zip).