Forum Discussion
Accessibility Checker Buggy?
Hi JaredSpeight-22,
Thanks for sharing the details and screenshot!
The message you’re seeing, “Custom alt text added,” isn’t an error or unresolved issue. It’s an informational note from the Accessibility Checker letting you know that you’ve manually entered alt text for that object (in this case, the hotspot), rather than leaving it blank or using auto-generated content.
This is expected behavior, not a bug. The checker is simply flagging it so you’re aware that custom alt text has been applied. If “Benefits Info” is the correct and clear description for the object, then no further action is needed.
Please don’t hesitate to reach out if you have additional questions.
I'm confused. Why would this be showing up in the accessibility checker if nothing needs to be checked for it? I would expect that the tool would only show items that need to be addressed and remove them once they have been.
I'm experiencing a similar issue with a "Captions Added" for a video. I manually added captions to 25 or so short videos throughout the build, but one of them is still flagged. The buttons I can press for it are to Write captions (which are already done) and Skip, which I would assume means ignore the issue, but it's still a problem.
Hi JaredSpeight-22,
Thanks for your response and for sharing the screenshot!
You make a very good point, and I agree that once an accessibility issue has been addressed, it shouldn’t continue to be flagged in the checker.
We’d be happy to take a closer look at your project file to help figure out why that’s happening. Would you be able to upload your Storyline course here or share it privately through a support case?
We’ll take it from there and do our best to help.
Thanks, Eric. I just submitted a support case. The video issue ended up clearing itself up, but there are 77 items (mostly hotspots) that stay flagged as lacking alt-text despite having alt text assigned to them in the focus order.
Hello JaredSpeight-22,
Thank you for opening a support case about this, and for your detailed follow-up. I see that my colleague Christian has submitted a feature request on your behalf to improve how the Accessibility Checker presents resolved items. We appreciate you bringing this to our attention and helping us improve the tool.
If you have any further questions or need more assistance, please feel free to continue the conversation in your support case.