Forum Discussion
Adding condition to trigger causing SL360 to crash
I am trying to add a condition to a button trigger that requires two of the four responses are selected. When I select the + if pulldown and then select the "Object" tab, the program crashes and I g...
Hello Everyone! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.74.30180.0)
In this update, we have implemented a fix for:
- Storyline 360 crashing when adding conditions to triggers or publishing to Word.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions, please let us know in this thread or privately in a support case.
Have a great day!
Thank Becca,
This is happening on every file. I have done the repair and the importing with no change. I see by Joseph's response and reading those links that this is an ongoing issue for several users.
Barry
I appreciate you giving those troubleshooting steps a shot, Barry, and I'm sorry it didn't resolve your issue.
I see a few other folks are experiencing this frustrating behavior, and unfortunately, our support team is having difficulty replicating it. While not an ideal solution, Joseph mentions that using the keyboard arrow keys to get to the “Object” option has worked for him.
From here, I'd love it if you could help us troubleshoot by working 1:1 with one of our support engineers, so I've opened a case on your behalf. If possible, could you share your file so our team can dig in deeper? Someone will reach out shortly after with the next step.
I understand that this is slowing you down, Barry, and I appreciate you keeping at this!
